Guardian Hawk Security — Local services in Lantana

After having Guardian Hawk in my home for over 12 years I'm finally facing some issues. For the past 12 years I haven't faced any issues but just recently, the past two times they have disappointed me. Here's the scenario, I have my alarm set on instant, meaning if a door opens it will immediately notify them, and they will contact you directly to confirm everything is okay and ask you for your password, to verify it's actually you. So I had forgotten that I turned the alarm on or someone else that was home turned it on without my knowledge and the alarm went off and so I put in my code to shut off the alarm in the house and waited for them to contact me via phone. The first time this happened it took 5 1/2 minutes for them to call and check in. This last time the other night it took them over 7 1/2 minutes to call! I had thought maybe I took too long and they sent the police out instead of calling but nope. They were just slacking. Very disappointed that this company is going bad after such a long time. I mean almost 8 minutes is absolutely ridiculous, a serious crime could be occurring and they seem like they have no urgency whatsoever so help you out. The woman who called from Guardian Hawk sounded very tired and frustrated, like I had woken her up. Understandably it was late at night both times this happened but if you're going to be in business for alarm systems/security you should take it very seriously. Next time this happens I will be sure to get the persons name so I can report them directly. And reading the reviews and responses some smart as s should be fired for speaking to customers that way. Absolutely no customer service. Nobody goes around writing fake reviews for small businesses like...

Not only did my husband and I pay hundreds of dollars for our security equipment upfront, but when I had them reinstall my system into our new home (which I was told was a free service for being a valued costumer) without me “knowing or reading the tiny fine print” I thought I was just signing for reinstall - I was actually UNKNOWINGLY signing a new contract to be locked into for years! I have not been happy with my system that I have paid every month for, for now five years and when I called today to cancel, because I was possibly with a competitor and they did not have 30 days to persuade me otherwise - they are trying to charge me hundreds or another 1,000$!!!! This company does NOT value your monthly payment and will lock you into contracts and lie about their company switching ownership to try and get more money out of you! Even if you...

Guardian Hawk provides smoke alarms for my condominium building. The unit is defective and sends out a local audible alarm every day. We get a phone call from Guardian Hawk every day to tell us the system is alarming. Our building is managed by a property service manager but rather than call the property manager, they call us. When we say we need the unit serviced, the call center asks for a code, which we do not have. The system has been doing this for weeks now and we still don't know if Guardian Hawk will ever actually fix their defective system. There service process is ineffective and very...