Pandora — Local services in Laredo

Usually I would give a 5 star but this time I am very upset with the store. I understand that during the holidays are very busy and there’s a lot of people. But. You have a line outside to control what goes on in the store. The employees should still be able to answer the phone and ASSIST that customer over the phone. NO MATTER HOW BUSY that is a SALE for the store. As someone who has worked for retail; no matter how busy you are you still assist the customer over the phone. I was surprised they refused to help. I called for my father who is a very busy man who needed to know if some charms were available for my mother’s Christmas and birthday (2 charms) present and was told they could not assist because all the employees were busy. I understand that you are busy but I wasn’t even asked if I could be placed on hold (wouldn’t have mind waiting) or if they could get my information and call back at a later time. It was just straight they COULD NOT HELP ME. Not everyone has the time to stand in line and then to find out the charms are not available. I’ve spent so much money in this store and for them to be so unhelpful? This is...

Wish this review was different but I was very underwhelmed with the service. I feel almost clowned that I had to go in three times and didn’t even end up having what I was looking for. Went in on a Friday looking for a ring and they showed me a couple saying that’s all they had at the moment due to “inventory”. Bought 1 ring but changed my mind, went in the next day on Saturday to exchange it and they told me they did have the ring I wanted but couldn’t sell it to me because the box was closed due to inventory. They told me to return on Monday and the ring would be available to purchase. Now today on a Monday I returned and got told they don’t have it in my size and only have size 9. So I ended up returning the ring and the lady told me to try a different store that carries Pandora. And of course they don’t take orders for pickup. The attention I received was so unhelpful and disappointing. I really received 0 solutions to the problem. This store should really improve their inventory, customer service, or at least place orders for...

Firstly, I go into the store and no one pays not even the slightest bit of attention until a nice woman comes out from what I suppose it the back and attends me. She was a literal Godsend and helped me get what I needed! Besides that, the rest of the girls, especially the one with glasses and curly hair were giving us weird looks like we weren’t supposed to be there. Even after I got attended they kept on making faces and for a moment listened to their conversation and I regretted it entirely. I get it being friends with a coworker but talking inappropriately about your love life in front of customers is absolutely disgusting! The entire feeling of the story is filled with so much passive aggressiveness towards the customer for just shopping, absolutely horrible. If I ever go again, and I truly doubt it, it will be with that woman who had glasses and straight black hair, I believe her name was kimmy. Besides her, this store would be horrible and me leaving a 1 star review is nice and...