Bob's Discount Furniture and Mattress Store — Local services in Las Vegas

Bob's has a very good selection of furniture, and I've purchased big items from them twice... My issue with Bob's is their "Goof Proof" extended warranty and Bob's sales teams attitude towards their customers happiness AFTER the sale. In 2021, I spent almost $3000 on a sectional sofa with (3) Power reclining seats. I also spent the extra $200 to purchase their extended warranty through 2026. What I didn't know is that Bob's isn't the company that handles warranty claims. Within a year, one of the power seats stopped working. I called Bob's and they referred me to their warranty company. It took them almost 3 weeks to come out to fix my issue. That issue? A small box with a small spring had come apart. Their fix? To put the box back together and wrap electrical tape around it! But alas, it did work. This time around (about 3 years into my 5 year warranty), my problem occurred around the 28th of October. A different power seat had stopped working. In the interests of keeping this rant a bit shorter, I'll just highlight my interactions with Bob's and their "Goof Proof" warranty company... Oct. 29th... Bob's confirmed my warranty, but yet I had to contact the "Goof Proof" warranty people. They wanted me to send a copy of my receipt and photos of the couch, which I did. Nov. 4th... I get an email from GPP claims (Bob's warranty company) that they are "identifying" a technician in my area and will get back to me. Nov. 7th... I get another email from GPP that they have assigned a technician and "once they accept the work order", they'll be in touch. Nov 8th... They did approve the service call and gave me two potential dates of Nov 19th or Nov 21st. I tried to reply, but my email was returned "undeliverable". Nov. 11th... In this latest email, GPP says...(And I quote) "Hello from Guardian! Congratulations! You have an appointment scheduled with ( PEJ Logistics LLC) on (Nov. 19, 2024), Your technician will return a work report after the appointment. Guardian will review the report and determine if any additional steps are needed to resolve your claim. Please allow both the technician and Guardian up to 5 business days post appointment to complete this process."

Are you kidding me? It will be almost a month to simply get a technicians opinion and maybe it won't be covered??? Bob's sold this warranty saying how it covers accidental damage as normal wear n tear issues??? And in my case, it literally just stopped working. I checked all plugs, looked for obstructions and found no outside reason for the motor to quit.

Ok, rants about done... Here's my take-away...

Shop at Bob's. Hell, maybe even buy from Bob's... But DO NOT buy their extended warranty!!!!! It's not worth the aggravation.

One last note... Recently, We were in the market for a dining room set and another couch. We went to Bob's and found a couple potential pieces... However when I explained to the salesman the way I was being treated by their "Goof Proof" people, he had nothing to say. He didn't offer to look into it, didn't offer to get a manager, nothing.

We checked out "BLVD HOME" on Rancho and we're treated like. Customer wishes to be treated. We nixed the Bob's order and bought some very nice things. This time, we opted for a MANUALLY operated reclining couch!

Sorry Bob's... You have a lot to learn about customer service. I will update this post after the 19th. Let's see if they live up to...

My mother & I went to this location a couple weeks ago because a close family of ours recommended it to us. We were greeted very well and we were looking into purchasing two sofas and a dining table set. I don’t exactly remember what his name was but he took the time to explain the prices of the ones we were interested in and even explained the delivery process and answered any questions we had. He was very kind and made us look forward to going again. We went again on Saturday, August 14. We were greatly greeted by Jake and he made the whole process of buying the sofas and dining table set so easy! He answered every question and wanted us to leave happy. I would give him 5 stars for the wonderful customer service. We chose a threshold delivery, meaning that we chose the nearest date that we’d want our furniture delivered to the house. We got it all in a week and we got to putting the sofas together first. Sofas were perfect and so far we can’t complain about them. Next, the dining table set. First of all, we noticed the box was already pretty damaged. We we’re hopeful the set wasn’t damaged, but unfortunately it was. We got to assembling the bench and it was perfect but once we got to the actual table and base we noticed parts were defective. Immediately went straight to calling customer support and it was no help. Representative seemed unexperienced. She stuttered and gave me a great amount of silence throughout the whole thing when I asked questions or expressed my concerns. They told me they weren’t able to send me another table because they didn’t have any more, “not until 2023.” She tried getting a technician to come fix it but wasn’t able to. She then tried convincing me to pick out a different table and told me that it would be one of the easiest things to do. I expressed to her that it was my dream table and that I didn’t want anything different. I told her I wanted my money back and she told me she was able to do it. She was only going to give me the refund for the base and the actual table but I told her I wanted the refund for the whole entire set. I was not about to have a whole different table and base with chairs and a bench that don’ match??!! They are gong to pick up the defective table this week from my house. Overall, very disappointed with my experience here. Definitely had high expectations. Please beware and ask all the questions you have! Wished I could’ve asked them how they deal with customers receiving...

This furniture company is by far the worst company that I have ever dealt with. First they push back the delivery of our sectional and then they deliver a defective Dining table to us. We purchased the sectional because we needed something urgently. Have we known that it will be delayed, we could have ordered another set we were highly interested in that is expected to be delivered around the same time our sectional was rescheduled for. Next the tabletop for our dining table arrived damaged and we actually had to file a warranty claim. They can only schedule someone to come take a look at it on Tuesdays which is a major inconvenience! I work on Tuesdays and I have to take a half day off from work to accommodate their schedule, only to be told that the tabletop could not be fixed. The rep over the phone had to setup a replacement to be delivered to us a week later, but apparently he set it up incorrectly and we have to wait an extra month and a half for it to arrive and be installed making this another setback. About a week after that, we discovered a defect on the bottom shelf of the dining table which we had to process another warranty claim and take time off from work again to have this issue looked at. This will now push everything back again! Now I am 4 months without furniture, lost a full day of work which would have paid me to pay for the furniture I do not have, to a company that delivers less than stellar service with low quality products. Beware of purchasing anything from Bob's! It's a trap to scam you for your hard earned money! The compensation to refund half the delivery cost ($150) is not enough to cover the hours I lost at work. They need a better quality control system with better service that works around the Customer's schedule! The quality of service delivered is unacceptable! UPDATE: Bob's warranty technician was unable to come and look at our table today and had to reschedule to another Tuesday which I have to take time off again from my work schedule! They're only response is they can only compensate with a Bob's gift card. This company is a joke! I don't want to shop at Bob's ever again. Compensate me in a form of a refund! I'm losing time and money over this whole ordeal! Eat up the cost for your screw ups Bob! It's not gonna put a dent in your business. Someone has to be held...