Centennial Hills Hospital — Local services in Las Vegas

Great, considerate and then forgotten! Presented with face drooping not symmetrical, and other symptoms which made us nervous about stroke. They wasted zero time to get me into CT, after I saw ER doctor within 3-minutes, and consulted with a neurologist so quickly. The ER doc and neurologist helped me feel safe, gave me confidence in care. I thought I was going to die and they quickly helped me navigate tests.

Side note: when I was getting admitted, I moved to another section of ER - had to take my diamond necklace (sentimental off for CT and MRI), I had in my hand and I somehow lost it (nerves). Meagan the ER nurse who helped calm my nerves and never left me, actually went to the laundry and found it in first set of sheets - like who does that? I had another nurse by that time and she transferred care, but still cared. They knew what they were doing and it was no waiting.

Dr. Connors, Dr. Zaugg (followed up with me first thing next morning), and gave me 100% confidence on results. Awesome neurologists!

ER docs stayed engaged, and we were more than pleased.

Med SURG transfer with Jaclyn and Jill went well and they advocated for their patient to make sure MRI was done, and EKG and monitored me well. I felt safe. CNA brought a chair for husband. Night nurse, new being proctored, made me feel comfortable and I had no problems. Family works in trauma at UMC with family and friends across the medical spectrum - so usually cautious with new. Pleased with care. Good team. At least that’s what I thought until day shift.

Then the wheels came off.

Rant time, no nurse for six hours. I was forgotten by nursing staff. Nuero came in early and then a resident showed up (will ask for attending from now on). He was cocky, leaned up against table crossed feet and awkward silence, then left us with back with confusion. Anxiety increased and just realized we could call and follow up with Nuero and IM docs so they will explain more. Still had some symptoms not accounted for, but another day. Fine, we wanted to leave knowing I was not going to die, today.

Did I mention, still no nurse. When IV came loose and blood all over, I had to run to hallway to ask someone for a nurse for help. Three hours after I had been told I would be discharged, and already had my prescriptions filled as the notice had come in from Walgreens, she finally came in when I begged for help because I was bleeding. She put a cotton ball on it and cleaned the blood off the floor and misrepresented when she got information about discharge. Gone again. My husband returned from walgreens and gave me the dose of medication from the filled prescriptions the nurse was supposed to give me that morning, noon time plus at this time. Ready for second dose, but now taking our first dose on our own while in the hospital. Oh, it was my husband who cleaned the blood off my hands and my arms. She wiped the floor and left.

New girl said she would help get us discharged, we told her not her fault, but we were done, we refused the wheel chair and tried to escape as quickly as possible. I would have transferred to another hospital if I would have stayed.

After reading and talking to other folks - med SURG leadership is a hot mess. Walgreens got my scripts ordered and filled at 9:43 am. If the IV incident hadn’t occurred, would I still be there until shift change?

The ER experience was positive.

I would just say that some hospitals have contracts in place that restrict floating their good staff (like UMC). Then staff on floor know what they are doing. Summerlin med SURG has regular required checks at least once every two hours - not that they bug you but at least chart they can see you are not dead. Things to consider if you don’t know how long you may need care.

PS - Bells Palsy and some other ENT/other issues. Whew! 😥 not stroke, but they knew every minute counted until you...

I had a terrible experience at Centennial ER. I was hit by an uninsured driver that Tboned my car and totaled it. All my airbags went off and I was transported by ambulance. I’m 63 years old and had huge anxiety. I hadn’t been in a wreck since I was 21. The ambulance people were very nice and helpful. But they said the ER was packed. It was Sunday at 6pm. So I went from a stretcher to a hard uncomfortable chair in a filthy ER waiting room. PA talked to me on the stretcher and looked at my paperwork from the EMT’s and said she’d give me some pain meds, a lidocaine patch and muscle relaxer. That I probably had a concussion, that they’d do a CT of my neck, X-rays of my hip and arm and shoulder since they were already swelling, bruised and hurting me.Then I was dumped in the ER waiting room for 6 hours. During that time I had a guy come get me for a CT, another for the X-rays, both nice and personal. After 5 hours a Doctor came to the ER had me get up and walk to the front of ER where I was on display for all people waiting. Tell me that CT, and X-RAYS looked good. That I had a concussion and to put ice on all my bruises for 2 days then heat after that. That he’d give me some pain meds, muscle relaxers and lidocaine patches. I laughed and said like the ones I was supposed to get 5 hours ago… he’s like I don’t see any orders for that I’m sorry. He didn’t listen to my heart or look at the swelling or bruises or anything. He said he had already signed my paperwork for release and they should be calling me soon. Another hour passes and I’m so tired, angry and wanting to leave I see the doctor walking through to talk to another person in the waiting room and I flag him down ask why I’m still here and he said he didn’t know. So he punches in his code asked the two guys that I had already ask multiple times when I would see the Dr, get meds, and most recently leave, I was standing right there and the Dr taps my paperwork work and says let her go home. I said thanks. Another 10 minutes they call me into the room and guess what they finally take my blood pressure, temp, oxygen level and the man says do you normally have high blood pressure. I said no- I normally have low blood pressure. Like I did when I first arrived here. Your the reason it’s high. On top of the drama and terrible service. It was filthy. The bathroom were gross. All three toilets, floor sink and they told my that was my only choice. Both times I had to use the RR, I waited till the door opened to the real ER rooms and went to the RR back there. My husband works for the Valley System at Summerlin CathLab. It was a terrible experience. The trauma of the accident. Going from stretcher to a filthy ER waiting room and not getting the proper care, the ungodly waiting time. The rude and disrespectful staff except for the two men that did the CT, and X-rays. A Dr that did no exam, a PA that said I would receive meds and no orders were written. Janitorial staff that was called multiple times and never cleaned the RR’s or the waiting room in over 6 hours. I’ll die before I walk in that...

From check-in to discharge, rude and unprofessional staff! Front desk (RN was manning the desk at the time) took minutes to look up at me standing at the window waiting to check-in. When she did, she did it briefly, then turned her head and continued to speak to an unknown person who was sitting beside her. After being checked-in for experiencing chest pains that radiated to my left arm, she instructed me to wait in the lobby. Several minutes later an RN called me in and asked why I was there, she too was very impersonal and sounded and appeared like she didn’t want to be at work (this seemed to be the overall mood of most of the staff). Several minutes later she took me to an adjacent room set-up an EKG exam, did the exam then literally pulled on the cables to detach them and left the adhesive tabs on me. At that time a Physician Assistant (PA) asked me a few questions of what I was there for and left (she was polite and professional). Then the same RN asked me to return to the lobby and a few minutes later she asked me to come back in and to follow her to another section of the hospital to take me to a room. When we got there the staff said that there were no rooms available, so she took me back to a room close to the front desk to draw my blood for labs and placed an IV catheter in my arm, then instructed me to go back to the lobby to wait for a room. Later a male RN called me, took my vitals, then took me to a room and asked me to have a seat on a gurney. The nurse gave me no updates or explanation of what was happening and left. After a while of waiting in the room another person came to the gurney and asked me for my identification and had a few questions, then left. At that point, I was sitting there waiting for a while with no clue of what was going on. After one hour and fifteen minutes, I went to a desk near the space I was in and asked a nurse for an update and he replied he would check with the doctor. Again, I waited for a while before I returned to the same desk and asked for another update and stated to the staff that if this is going be a while with no updates or a response from the doctor, that I would like to be discharged because no one was keeping me informed and it was late and my daughter was sleeping in my car waiting for me. A few minutes later the PA came to my room and said that the preliminary labs and testing are in, but that she needed to take more tests in an hour, at which time I requested to be discharged. She said okay and asked the original nurse that checked me in to complete the discharge paperwork. After doing so, I was able to leave. I was a police officer for over a decade and am a retired federal agent, I say this NOT to expect special treatment, instead to show that I have quite a bit of experience in an official capacity at emergency rooms and hospitals around the world and am very much displeased with the services of your hospital and emergency room, especially because we are in the United States, (a first world country). SAD and...