Moto Monkeyz — Local services in Las Vegas

I generally don’t like to put reviews about small business unless it’s a 5 star but I had to leave one here. First, I picked this shop because of the great reviews I read about how they were professional and took care of their clients. I went in on a Wednesday and dropped off my bike asking them to flush the brake fluid, change the oil, fix a valve stem on the front tire and change out the plugs. I told the front desk staff I wasn’t in any rush since I was going to be out of town till Sunday. She mentioned they were busy so it wasn’t an issue. I asked to to have them look over the bike and call me with any recs they had since I had the bike sitting for a while. After I got back from my trip I hadn’t received any calls or messages updating me with the progress or recs. I called the following Tuesday and got the answering machine the whole day. Called on Wednesday and spoke to someone who said the bike was ready to be picked up and they tried to call me to let me know....not true, if they did a vm would have been appropriate. Guy tells me to come in after 4 cause they are moving locations. Thursday afternoon around 2 I call and speak with the female employee, tells me the price on the work, asked her if I could come in around 3-4 to pick it up and she says sure they will be open. I get to the shop at 330 and low and behold the door is locked. Another guy waiting out front mentions they won’t be in till around 430....but I just called....ok...went to the mall and called around 420 only to be told they were there in the back but had the front door locked for whatever reason....get back to the shop, pay for the service without, nobody mentions anything else to me. Bikes out front, start it up and the oil light is on. Checked the glass and looks empty. Employee comes out front and tells me it “needs to cycle”. I’m not a mechanic, but I know how to change and check oil on my bike...they didn’t put enough oil back into the system....but charged me. After a few minutes , guy checks it a couple times and takes it back inside to put more oil in it. While it was warming up, recommends a valve adjustment.... asked him why nobody told me, could have had that done while I was gone....said come back Monday. Now oil light is off, going home, on the freeway, hit traffic and SUPRISE, no rear brake...called them back from the side of the freeway and another guy says oh yea the master cylinder needs to be changed, tried pushing fluid and didn’t work, proceeds to tell me that he can order the rebuild kit and “thought” the girl in the front told me. Almost died but that’s cool. On the ride home the FI light goes on, when I take off the seat, I see the servo has been disconnected. Overall not happy with the service I got here. I’m disappointed cause I thought I found a shop I’d feel comfortable servicing my bike, but I’ll just keep looking. Oh, and to top it off, the thing that actually makes me the most upset, they used a regular screw in place of my oem fairing screw. Seriously WTH.

TLDR: Poor communication, lack professionalism, mediocre service, fair price. Won’t be returning for that valve adjustment, I’d be nervous to have them do service in...

Fast and Friendly service. Exceptional work. If you need it fixed, this is the place!

When I needed a rear tire, I decided to try them out. They are newly opened under their own place and with Justin, the place is absolutely fantastic.

I messaged them about my rear tire having not only a plug in it, but a huge bulge from the heat. They said they could fix the plug. I brought it in and it needed a replacement. Believe it or not, they had a used tire that they just gave me for free. Took off my rim, put the tire on, balanced it, and we put new rear brake pads on. They inspected my bike, gave me pointers and tips, and let me watch them do the work. Any question I had, these guys answered it and were genuinely helpful and kind.

Watching them work on my bike and the other bikes in the shop, I could tell that they really pay attention to detail and do quality work. They arent just rushing bikes in and out. They put the same care and effort into a Ninja 250 as the supersport bikes that were in the shop. I find this very important, as some of my friends ride smaller bikes as well as full race bikes, and Moto Monkeyz makes every customer feel valued, no matter what bike they are riding.

I have seen Justin Drive out to a bunch of my friends, as well as give me a tow once just to be cool. I recommend all of my friends to Moto Monkeyz

If you need work done on your bike and you need it done fast, reliably, and for an honest price, Moto Monkeyz is your place to go. The customer service and attention to detail makes it the best place in Las Vegas. When you need something, check here because you wont be disappointed. They will have your bike performing at it's best, and will have you feeling confident in its ability. These...

Punks kept my bike for over 3 months for a fuel leak and 2 tire replacement. Then extorted me for “inconvenience” charges. Also ruin my throttle cable, brake lines, and aftermarket lights by ziptie them all together. My safety line protector was dangling and bent under the forks. No receipt, no paperwork explaining what they even did, and had my bike pushed out front, battery dead, and won’t stay running. And on top of everything, they denied doing any of that stuff, thought it was hilarious when I was harassed during, and after business hours, with complete unprofessionalism and flat out basic knowledge of mechanics was an absolute joke. When I asked, why isn’t the simple things done, The explanation was I only have one tech on, but there’s only two people that work there, the manager and the owner. The manager is incompetent and rude, and they’re finally reading other posts by other people, it’s only fair to call them, scam artists and untrustworthy punks. I had to pay them $200 over and above just to get my bike out of there, when I traveling from out of state with a trailer and they cancelled me twice, then they knew I was on the way. Took my bike to a dealership and already quoted over a thousand in damages. They are so pathetic, they have to create fake posts about how wonderful they are. And that they help people for free at times… what a joke. BEWARE!! Do...