JMD Furniture — Local services in Laurel

I want to save everyone the trip. I should have read the comments beforehand. I was recommended this place as a NEW customer and I received dishonest customer service before I could even enter!

Plot twist! THERE IS NO LAUREL JMD! IT WILL NOT OPEN UNTIL THEY FEEL LIKE IT!!!

3 weeks ago I called to buy a mattress set. When I arrived the store was closed. It was confusing cuz the website said they were open so I called and I was told by a rep that due to a covid situation (someone entered the store with Covid and got employees sick) they have to close and clean the whole entire store! Understandable! I understood immediately. I asked about availability and I was told to come back in 2 weeks, they will be open then and the items I was looking for was confirmed.

2 weeks later from that call, I called the store. The machine on the store said “All locations are now back and running after Covid and we are still practicing rules” and their website says “currently open”.

At the time I write this, if you call or go online it will say it’s open and running. I arrive and the store is gone (like it’s out of bussiness) and I call and speak to a rep. I’m confused and my call Is remembered from the previous weeks and the rep apologizes again and tells me they’re still Closed and it’s for another 2 weeks! I’m here ready to buy my stuff and I called and the website and hotline says you’re open! The rep apologized and I asked for delivery. This store is 10 mins from me, the next store is 18 miles (37 mins). I asked for the inconvenience politely if they can either do free or 50% off delivery only! I need my mattress! The rep put me to the manager.

The manager apologized and when I asked him for a discount on delivery only or waive the fee, he told me to come to the other location, he’ll “help me” but he WON’T honor delivery. I tell him “I called your store, you told me to be patient and come back and I did, your website and number says your open. I don’t want to drive 40 mins to another location when yours is here next to me. Sir I’ve wanted my stuff for weeks and I waited for you people. You even have a FB! It doesn’t take 10 mins to announce it on your social medias or alter your number’s message! This is not right, it’s dishonest and an inconvenience to customers. Look at the time I’ve wasted sir and you can’t even off half off delivery or waive the fee?”

I don’t think this was a bad thing to ask. A free delivery or half off! He said “No, you’re right, sorry. Wait 2 more weeks or come drive to us and ‘we’ll take care of you.’ “

I told him, “you’re not doing me any favors. You’ve inconvenienced me and wasted my time and this was suppose to be my first time here.” And I hung up after that.

This is my experience! I really want to avoid anyone going through what I went through 3 days ago. I will never go there again and I didn’t even get to enter it!

DON’T GO THERE! THERE IS NO STORE! THEY’LL OPEN WHEN THEY FEEL LIKE IT! I’D JUST AVOID JMD! They seem more about money then really taking care of customers. I had to go to 4 stores before I found my stuff and ironically it’s way better than what I would have possibly gotten and seeing the comments on here.

I’m guessing I...

I ordered furniture from this business that I had not picked up due to being out of the country longer than expected. I called JMD customer service on 8/12 regarding my issue and spoke with a rep named Whitney and was told the money was refunded. When I found that the money was not refunded I called back on 8/15 and spoke with a rep named Destiny and was advised she would need to speak with a manager to see if there was anything they could do. After a few days and no word from them I called back on 8/18 and spoke with destiny again and she advised since this order was placed online I should email the online department which I did and I received a response from Linda Williams on 8/30 stating they were going to provide me store credit for my order and to go in the store the same day and speak with Marcus (I think that is his name, he was the inventory manager) and it was confirmed by Marcus that I would receive 595.72 in store credit and he told me I had to use it that day. After picking out an items I wanted to purchase with my store credit and after waiting for 30 minutes to purchase my items he advise me that he would need to fax my order to Linda and to call her after 24 hours to complete my order. After 24 hours I called her on 8/31 and she stated she would call me back, I did not receive a phone call but an email that evening stating to call her. I called her the next day on 9/1 and left a message. She then returned my phone call and stated they will not honor the store credit that they told me they would give me because I waited to long to pick the furniture up. That is completely unfair to the customer because I purchased furniture and the company received payment but I did not get a product and they are going back on their word. I will not accept that there is nothing that can be done for me. I am trying to receive what I was promised from the company and need...

We needed new couches. The manager gave us a tour and then we were able to look in his catalog to find something to meet our exact needs. He had our pick in his storage area and he let us see the material, color, and textures. He helped us arrange for delivery and set-up. He was very patient and informative. I know that he stood behind his product and he even helped us with layaway so that I could save up and break up my payment. The furniture was gorgeous and the crew was friendly as well. We are the proud owners of beautiful futon furniture and we were so glad to get rid of our old beat up set. Our dogs, kids, and guest have all applauded our choice! Functional and nice to look at!! My giant 110 lbs puppy and my little Boston approve and snore loudly as they enjoy being with the rest of the family and friends during movie time.

I went back and bought a full size mattress set w/metal frame for my son’s room! He is siked, because the mattress I bought less than a year ago from Amazon is so deformed already!!! I’m sure his back will love...