Belk — Local services in Laurinburg

If you find yourself in need of customer service at Laurinburg Belk, look for Zack. I needed a size and color of shoe that wasn't available at my local Belk, and they gave me a list of Belks to contact...the shoes I needed weren't sure to be in stock so they couldn't order them from the store. I called a Charlotte store first and got transferred and put on hold and never got to talk to anyone who could help me. Next on the list was Laurinburg. Zack answered and transferred me. When that department didn't pick up, Zack came back on, found my shoes, and arranged for them to be shipped to me. He chatted and made me feel like it was just a pleasure to help me. He's an awesome customer service guy and he'll go far, whether he stays in retail or heads elsewhere. EXCELLENT CUSTOMER...

Found a checkout counter at 7:20. The woman, whose name was Jackie, continued to ring up the customers in front of us and talked to them for a few minutes following the transaction without acknowledging or saying I’ll be with you in a minute. Once she finished, she grabbed her purse from under the makeup counter and said “I’m done for the day but somebody else will take yall.”

I don’t think I’ve experienced something that unsettling ever. Tiffany eventually rang us up and was an amazingly pleasant person to encounter. She apologized for our experience, although it didn’t involve her and made sure we were well...

The sales associates are very helpful and friendly. I just haven't been able to find much to fit me in the last year or so since they brought in Crown and Ivy and other new brands. The brands I knew and bought have mostly been discontinued at Belk. I feel as if I am shopping in some other store. I keep trying different brands and styles but I am still disappointed. Maybe if I were not wearing plus sizes I could find something that I like and it fits. I haven't given up just yet, but I am hoping to find a brand I can depend on to mostly always fit. I would like to be able to get excited about going shopping...