KAY Jewelers — Local services in Lawrence Township

I’m literally stunned at the nasty transaction I just had in your store. I walk in with my boyfriend who asked me to start showing him rings that I like, so obviously he’s going to propose soon, so this is supposed to be an exciting fun experience and right away as soon as we walked in, the gentlemen who greeted us didn’t seem too thrilled to even be waiting on us. I told him why we were there and there was no smile or no positive type of vibe from him, just went over to the rings and said what are you looking for? I said emerald cut or princess cut with halo design or solitaire. Then he said lab created or natural? I made the HORRIBLE mistake according to this guy by saying the word real. Cuz holy shyt, that must have triggered him cuz instantly he was mad sassy with me kind of talking down to me like a child by saying lab created ARE real diamonds. And I explained what I meant.. I said yes I know and trust me I can tell by the price tag that lab created are real but what I meant is I want a natural one because I’m into energy that comes from stones and it’s not the same with lab created. So I figured he understood but again when he went to open the section where the rings in, he had to say again about how I need to stop saying lab created aren’t real and he needs me to know that and it was just so unnecessary to again bring it up and chastise me when I already explained what I meant. He turned me off so bad I just said you know what I’m good and walked out. Why would I even want to have any more interactions with him or give your place my business and spend thousands on a ring when your staff is more concerned in “checking me” and treating me like I’m a moron and being honestly quite rude over something so stupid. I’ll def make sure to never buy anymore jewelry from that location ever again. It’s a shame cuz I did buy quite a few pieces from there...

STONES POPPING OUT. DO NOT BELIEVE REVIEWS. BACKING UP REPAIRS. THEY DONT. IMAGINE BUYING A NEW RING SOMETHING HAPPENS, THEY SEND OUT TO THIS REPAIR SHOP. THIS IS WHAT YOU MIGHT GET BACK. DO NOT USE THIS COMPANY FOR REPAIRS. BAD CUSTOMER SERVICE. Now the called said can send out to fix. Fix what Manager stated to thin and old. Called said nothing they are going to do. I guess no warrenty on there work. I guess stone sticking up ring not round and center off is ok. Issure still not resolved. STILL waiting on customer service to contact DM. Seems like you pay to get something repaired with no issues then no warranty or guarantee becuse Manager stated to thin and old. Even they resized and added to ring. Just informed by customer service she said to send back under warranty. I stated can't trust them. Ask me would i want to do refund. Customer service said hold on she would call store. Came back on line stated Manager Michael told me that ring was old and to thin to fix. Never told me that.Then why should i send back the 3rd time. Michael told me he can send back. He did offer a lifetime warranty for close to $300. But, the ring can't be fixed to thin and old. STILL waiting for call from corporate. Went to get a ring fixed that stone fell out. Received back stone on side was off set. Sent back then center stone was offset. Seemed like hole ring is off. Was told can send back 3rd time. Was told they only can work with what they had. The center prongs was in poor shape. Thought in beginning had good service. My mistake. Had necklace sent...

I'm not sure of her name (luckily for her) but an associate with apparently 8 years of experience tried to tell me my engagement ring was fake - both the gold band and the diamond. The ring was purchased second-hand so I wanted to just verify all was real. She used a diamond tester which apparently is outdated and unreliable technology. She did no test at all before assuring me that the gold was fake too, even pointing out that it's stamped "14K" which is "illegal to do on fake gold". She was too excited to create something new for me out of "real" materials. Well lo and behold, my ring is real. It took another WAY more experienced jeweler very close by in the mall 2 SECONDS to verify that my diamond is real. He tested the gold, and verified that too. I went back to tell her what mistake she made and she had a creepy fake smile on the whole time and would only congratulate me that it was real, and did not apologize for what she did. I don't think it was on purpose, but you should probably triple check yourself before telling a crying young woman her ring is fake and trying to sell her a new one. Had I not checked, I probably would have let her sell me another ring. Luckily for me I always get a second...