GameStop — Local services in Lawrence

I am happy to put this store back on my map! I was surprised to receive a phone call from the manager asking to discuss my experience. I went in and ended up having a wonderful conversation with the manager of the establishment who kindly went over both corporates policies and the stores policies with me. Furthermore, he explained that due to the design of the building, smells get trapped withing the walls and was probably the cause of the issue. The store is boxed in on multiple sides buy larger units, which does not help with airing the store out. We had this conversation in the store, which smelled as clean and welcoming like normal. I ended up picking up a couple of items before I left. I want to thank the manager for his care about the customer experience but also his dedication to protecting his employees. His willingness to not only care, but to have put some time into researching the incident before reaching out and to calmly lay out what he believes happened based on his experience was both appreciated and refreshing.

And for the handful of people who might care, I did not find what I was looking for at Best Buy.

ORIGINAL REVIEW FOR CONTEXT:I've had a variety of experiences in this GameStop over the years, but thought it was starting to get better under the current manager. That was until today when I walked in to a wall of pot smoke. The store reeked like a dispensary. Was hoping to pick up a couple of Christmas gifts there, but I'll have to check the Best...

This store is a store that should not be gone to. Save your time with hassling with these people and go to a different store. I will never go to this store again.

An item that should have not been reserved was reserved. Also the store didn't know their own hours while online did. A phone call was supposed to be made to advise the item was no longer on reserve. Even though I was advised that the associate that was spoken to the and the store manager had one reserved from themselves. A phone call was never made. On the day of pick up I called the store to see if the online hours were correct and spoke with the manager. The manager gave the bad news that they were out. Nothing was made right by the manager. All the manager could do is provide a 10% off on the next item purchased. The manager also refused to escalate this issue to their DM.

The store in Olathe, KS off of Highway 7 took on the problem and fixed it! They went...

I called on the phone to see how much they will offer for a barely used, 2 month old Nintendo switch controller, and they tried to rip me off. I had an 80 dollar fairly new Nintendo switch controller with its box and original charger that I wanted to sell, I only had it for a couple of months. I still have the original price on my Walmart receipt. They tried to give me 8 dollars for it. They are gaslighting scammers. Do not sell your game controllers here. They will not give you an adequate price. They are heartless jerks that are greedy and manipulative. Diabolical. Also, The person that I spoke with on the phone was dismissive and rude when I went to describe and give information about said controller. The person on the phone cut me off several times mid-sentence, Unprofessional and...