Orchid Spa & Massage — Local services in Lawrenceville

The service was fine. We had a couple’s massage and it’s listed as $140 cash or $143 card, we paid before the service. Theres a big neon sign in the front saying that the price will have gratuity on it. They make you sign a “merchant copy.” That should be relevant later. Anyway, the service was okay. Twice the lady massaging my partner left the room to great new patrons. At the end my husband complained of not enough pressure but overall it was decent enough. When we were leaving, they asked us to finish signing and thats where the “merchant copy” receipt was relevant here cus the cost went up to $163 and they asked for extra tip. I thought it was just going to be $20 as in the gratuity that was mentioned beforehand but she said it was extra $10 and $10 for the oil. When at the start it was just presented as a choice to us when we first started. She said coconut or lavender and i said to my husband lavender since it’s going to smell nicer more soothing. Anyway right after i told her this wasn’t explained to us at the start the older lady at the desk started yelling at me, that it was xmas and saying that i wanted things for free. I was like how is this free? It’s already $163 and my husband had to get in between us and explained to her that we aren’t yelling at her? why yell at us? She told us the oil comes out of her pocket so my husband asked her to make the sign bigger if she’s going to get like this about it. She calmed down and started looking down after and i imagine it was a very awkward experience for us both. We paid and when we asked for a receipt she said she couldn’t give me one. I asked for a photo of my receipt and honestly I will never be coming back here and i DO NOT recommend this place at all. Also theres a weird sign on the room saying that that place is not a sexual massage place and that really threw us off because that was not what we were expecting at all to see before getting told to take...

It was my first visit for a 90 minute massage

The masseuse did a good job but feel like my expectations weren't fully met.

I booked my appointment online for 3pm. Their website said I was booked for 3:00 p.m. I didn't get any kind of confirmation until an hour after my massage. I just assumed I was booked because it said I was booked. I arrived 5 minutes prior to my 3pm appointment, the ladies were confused. I told them I booked for a 90 minute combo massage online. The front desk lady had me pay $100 upfront brought me to the room and shut me in without giving me direction on what to do. She didn't even look me in the eye it was just like I was there okay, go in to the room. I had to grab somebody to direct me what to do.

I feel like I got some relief after my massage. But my masseuse cut me off 5 minutes before I was actually complete.

The online booking stated if I told them I was my first visit I would get $10 off $100 visit. Did not get my discount.

I tipped well but I won't be back. Maybe judged me prior...

Today was my first time visiting this establishment. I walked inside, requested my service (30 minute foot massage), they ask you to pay before your service begins. My masseuse stopped twice in the middle of my service to take care of customers walking into the establishment. There was no issue with the breaks in my service, however that time was not made up. There was no discount on my 22 minute massage and then the lady has the nerve to ask why I wasn’t leaving a tip. I work in the service industry, I always give the level of service I expect to receive. On top of that, there was no warm water foot soak prior to my service beginning. In the future, I’m going to stick with what I’m used to, I tried to support a local business and wasn’t satisfied! I won’t be...