My wife and I took our two nieces (pictured) to Luās at the recommendation of my mom. We were visiting along with my sister, who is turning 40 soon. Her youngest had not-so-subtly asked what she wanted for her birthday and she had said earrings. Right upon entering the youngest told the super nice sales associate what we were looking for and we were led right to them. The kids were able to lay out all of the blue and green options to choose from and then coordinate with the lovely necklace my wife had found elsewhere. But then the wife saw the charms and wanted a turtle one to go with a necklace of sorts. The associate had since started helping someone else, so she handed us off to Lu who was also so great. The kids loved everything they saw, so we let them choose a bracelet. But, of course, they wanted the same one. We foresaw trouble. Lu saw a solution. She added a charm with their first initial to each girlās bracelet so they could tell them apart. And then she gave them a tour of her office where she keeps all the samples of beads and things. The kids ā and us too ā had an amazing experience that we will remember for a long time. As one of the kids told Lu on the way out: āThis is the best...
Ā Ā Ā Read moreThis store has very lovely product. Cute clothes, great jewelry, and unique gifts. But, I have never bought anything here and neither have my friends. We go downtown often, walk around, and shop the local stores. This store has one issue that we have now experienced for a 3rd time. The saleswoman follows us around like we are thieves. I don't know if this is a sales tactic or an actual attempt at discouraging theft but, it's so irritating. She follows us and pretends to straighten up an area nearby. It makes us paranoid and frankly, afraid to touch anything. So we just rush out of there without buying anything. The first 2 trips, I thought I was alone. At the end of the second trip my friend says "umm, did y'all feel like common criminals while we were in there?" Anyways, really stinks because I want to purchase things from this store lol. Oh and the patchouli smell, kinda strong....
Ā Ā Ā Read moreI love this place. My first time here was 8 years ago. I brought my wife in for our 1st anniversary. We have been regular customers since. I haven't always been able to join my wife on her ventures but the customer service is absolute perfection. Today, I had the ability to join my wife on her shopping experience. The lovely owner, Lu, still calls us by our first names and the smiles and joy is mutual. We socialize and catch up on missed experiences before the shopping adventure. You almost always have a personal assistant while you shop. They give 150% to go above and beyond to make sure your experience is pleasurable, memorable, and rememberable. Since the first time I walked in the door, i have considered Lu and her amazing staff friends. I...
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