Dolsberry Appliance & TV Express — Local services in Leavenworth

I already gave them one star, but my wife said I needed to rewrite it.

I called them two and a half weeks ago with a question. I explained the situation to them and was told that they would look into it and call me back. It was a very pleasant conversation. I waited a week and hadn't heard back, so I called again. Again, I was told that they would double-check and get back to me. I waited another few days and called again. I told them I understood the situation and simply wanted to know if they could help me so that I could investigate alternative options. It was a yes or no question. Instead of answering the question, the gentleman on the phone proceeded to tell me that he would know if I was lying to him. Like he was my step dad or something. First off, we are both adults. It was a simple yes or no question. If you thought I was trying to pull a fast one on you, just say no and go about your life.

When you changed the price of the part I ordered the last time I needed something I didn't call you a liar. I paid the new higher price and went on with my life.

I wish you the best of luck in your continuing business, and if you have any questions about how to improve your customer service, please...

Was disappointed to learn they don't service Samsung or LG. We called today to schedule a repair call and the man told us no one will work on our machine because the parts are to hard and expensive to come by, and it's a difficult repair. He said we'll have to go to Kansas city, and then pay an arm and a leg to get anyone to come out here to Lansing. My machine is only six or seven years old. I really wanted to support the local merchant, but in five minutes on line, I found that both Sears and Home Depot service LG. I see now why a lot of the little Mom and Pop shops are going out of business. If you want to compete with the Big Dogs, you have to get off the porch...

Local private owned business. Their prices compete with big box stores, but they have actusl knowledge of the appliances and their pros and cons of each. Very knowledgeable and helpful. The employees were easy to talk to and no sales pressure. Gave insight on the appliances and allow you time with no pressure to make a decision on what is best for you . Plus they delivered new and removed old appliance. Awesome company to deal with. Much better than buying experiences with companies like Home depot, Nebraska Furniture...