Aaron's Rent To Own — Local services in Lebanon

At the first of the year I ordered a washer and dryer and tvs, they told me if I ever got to where I couldn't make a payment let thm know and they would work with me, well they worked with me alright, when they came an picked up the items, a few weeks ago I got a letter in the mail stating I could do a new contract, and so I did, last Sunday I ordered a washer and dryer again though that 1.00 deal they had going on, I can track th order through my email and the washer and dryer has been pending delivery since the 6th, that means it's at the store waiting to be delivered, I called to ask about it and they said it wasn't thier so I called customer service and they told me that it's at th store waiting to be delivered, I have already spoken to 4 customer service reps, and none of them has tried to do anything about it, I think th store is just giving me the run around and don want to deal with me. I am also disabled and legally blind and that's why I placed the ordered on line, I don't live by myself I have someone that takes care of things like cooking and washing cloths, it's hard to do without a washer or dryer, so here's the deal they have til next Friday to deliver everything I ordered and that's it. I think it's discrimination against people with disabilities and if i dont get results i will be reporting this to someone besides arrons. And to whom it may concern, when you place an online order the email says that as soon as your order arrives at the store they will call you to set up a delivery date, well my order has been at the lebanon store since Tuesday the 6th at like 839 am and I still haven't received a call, in fact I called them and they said the order was canceled. UPDATE THE LADY AT THE STORE TOLD ME TODAY ALL MY ORDERS WHERE CANCELED, DUE TO THEM TYPING IN THE WRONG PHONE NUMBER, WELL MY OPPINION IS THEY DONT LIKE DISABLED PEOPLE ESPECUALLY THE...

So let me start by saying this I was supposed to get my couch Monday the woman who I called said it would be there from 11a-6p so I called off from work and stayed home until about 5:15 I had went to the store so I thought the couch wasn’t going to come mind you they stop delivering at 6 and also the woman told me they would give me a 30 minute call before the couch will be there which they did not bad communication. Okay so now it’s 5:30 still nothing no call saying that they wasn’t or was going to come so I went somewhere else it was like 10 minutes from my house at 5:44pm I get a call saying that just arrived at my house so I had told the man I was about 10-15 minutes away from my house and he was like okay he can wait. So fast forward I arrived home and he is nowhere I called him again and he said that the people told him he couldn’t stay like hello this is yall fault here was no communication what so ever and then they have the nerve to charge my card for a payment and I haven’t even received the couch will not be paying y’all can the couch will take my money some where else since it’s not...

After a month of dealing with nightmare customer service for our whirlpool washer from Lowe's (issue was not with Lowe's, but with Whirlpool itself), we went to Aaron's in hope of finding a good washer with a good payment plan. We spoke with I think Tod or Tom, it was a T name but I can't remember for sure. He ordered us a brand new washer and set up delivery. He helped us find a washer that is better than the one we had, had reasonable payments, and assured us if something happens to the washer he will repair it and bring a different one to use for the time being. The washer was delivered the following week and delivered early! I was originally told between 9-1, then between 10-2, and the delivery driver (I did not catch his name, unfortunately) arrived a little after 9:50, got the washer into the house, unhooked the old one and hooked up the new one and made sure it worked and the water was running properly before leaving.

I know people say Aaron's prices are higher than retail, but for the quality of customer service, definitely worth it and we will definitely be back again when we...