Tropical Smoothie Cafe — Restaurant in Lebanon

The food and smoothies are always made correctly and somewhat quickly. The only thing that makes me not give 5 stars is the attitude of the employees. I understand it can be tiring to have a peppy attitude and a smile all day (I have worked in both retail and the food industry myself), but when a mistake is made, or an employee drops the money you give them on the ground outside, (just happened to me) you would expect an apology….. At least that’s what I would do personally. Also, using common manners like saying please and thank you don’t tend to be used here, at least not when I have come. I understand this is probably not your dream job, but when you work in customer service those are just things customers expect and appreciate. I only lost a little bit of money today due to the man’s mistake, but it bothered me that he didn’t bother...

Food and smoothies are quality and tasty. I will say I didn't like how when paying with card in drive thru it asks for tip so I rounded up leaving .48 on a small order, the screen flashed "bad tip" so I thought that meant it didn't go through.. except it did. It wasn't a payment system message but more of a comment it seems. Makes us not want to leave any tip moving forward seeing how it is drive-thru...

Food wasn’t hot, cheese on my flat bread wasn’t even melted and was drowned in pesto, asked for a new one, they gave me the same flat bread just thrown in the microwave. Also the little girl working the window laughed when I asked for a new one. Also I’m pretty sure it’s PESTO CHICKEN flatbread, where’s...