Walgreens — Local services in Lebanon

This place is a joke and I will not be returning. All started with a phone call and I asked the woman if my medicine had been transferred and available for pick up yet and she said no that they didn’t receive anything yet. She was going to leave it at that and not bother doing what she was supposed to do until I told her that I work at a Walgreens pharmacy and I know that they have to call the other pharmacy to transfer my medicine over. Once she found out that I knew that, THEN she decided to go forth and get the information for which pharmacy they needed to contact. I had to make multiple different trips from one pharmacy back to the other because Walgreens would not call the other pharmacy to pull my medicine. I don’t know who I spoke with on the phone, but I do know that when I had to deal with who I believe was named Sara, she had a snotty attitude just as well as the girl on the phone. Told me to give them 20 minutes which I understood. So I waited inside for a bit but had a child with me so I ended up having to leave and just get in the drive thru. She told me my medicine still wasn’t ready because they got backed up with shots. Nobody had received any shots when I was inside. And nobody was signed up for one either when I was there waiting. I’m assuming she thought I was stupid and just wouldn’t know any different. While waiting inside, a couple of the techs were very loudly talking about drinking, so maybe that’s what the hold up was. I am not one to complain or make reviews. But it was absolutely awful today and I will NOT be using this very unorganized pharmacy again. I will drive an hour someplace else before returning...

I went there because my pharmacy was not open late we had prescriptions filled there previously for some reason they no longer had my daughters prescription card information in their system and i did not have it on me the prescription was expensive i told them to just transfer it to my normal pharmacy i would get it in the morning after them 1st telling me they didnt recieve it i had to call urgent care they said they did send it the girl finally found it then we had the card problem. She informed me she would not send it last night that it would have to wait until morning they were closing i called my pharmacy the next morning to check on it they hadnt recieved it i then called Walgreens and was informed they wouldnt tell me or help me with anything that my pharmacy woild have to call them i called them back they called Walgreens and called me back they told them they dont have a prescription!!!! I called them again! They said theres nothing they can do about i now have to wait for the dr to open so i can get them to resend it all the while my child is suffering and walgreens could care less!!!! I will never go...

I asked for assistance in finding an item and the two ladies stocking could only point me in a general direction. NOT the service you should receive. The lady helping me checkout was busy with customers and she was answering the phone, too. Maybe that should be delegated to the ladies stocking & talking with one another. The customers at the checkout should be her priority! She had no assistance and a big line while talking on the phone! Pharmacy area is always available and busy. Last time my husband and I were there, however, the lady didn't know how to handle checking people in for immunizations and it was a big mess! Employees need to be trained, beforehand, and not while helping customers who have appointments. We had to wait almost 2 hours. Management needs to TRAIN some employees on how to handle customers and do their jobs. ...