Chi Time Chinese Restaurant — Restaurant in Lebanon

My mom ordered a mushroom chicken with no extra vegetables . So just mushroom and chicken only. When she got home she opened it up and it had only chicken and rice . I called up there because this was my meal to eat and let them know that they gave me a mushroom chicken with only chicken that it did not have any mushrooms. The person who answered spoke with a lady in the background who said no we added mushrooms to the chicken that if I wanted to bring it up there so that they could take a look at it they would. So I did. I drove back up there and gave them their food showing there was no mushrooms... the server who had taken the order said he put it down as no vegetables. So thats why its only chicken and thats why there is extra chicken added we paid a 1$ already extra for that..... I said my mom ordered the food saying no extra vegetables... just mushrooms and chicken only.... then the lady behind the counter in the back room spoke up and said well if you want to play a 1$ more ill add mushrooms to this.... as customers we did nothing wrong our order taker made a mistake... to which the kitchen made the wrong order... and us your customers had to go out of our way to come back to get the correct meal... but was then told we now have to pay more... and was told as if its our fault.... how is that treating your customers with respect? I have been in customer service for many years.. and know our customers satisfaction come first and formost and should never place blame on the customer.. I was very kind and not rude... I told them they can keep it because im not paying more... and I left.. im sorry I have loved this place for so many years and thought better of them. But they have lost my whole families respect and...

Quality: So far, we've had 5 different dishes and one again, and everything has been consistently tasty and tender. Getting quality beef is hard right now, but so far, so good.

Quantity: Holy rice, Batman! The entree portions are themselves quite generous, but then they don't skimp on the rice, either. Why do that, anyway? Rice is super cheap! Once, after my dad had eaten, I weighed his leftovers, and it was about 4.3 lbs! I'm not exaggerating.

Price: Everything costs a ton nowadays, but this is pretty affordable. I mean, it speaks ill of the current economy that we can eat out more cheaply than we can dine in sometimes, but here we are. Basically everything that isn't a lunch special is in the $12 ballpark, and lunch specials are in spitting distance of $8.

Conclusion: I suspect political motivations behind some negative reviews (not that I expect anywhere to be totally consistent, but . . . you get what I mean), because this has so far proven to consistently be the best Chinese in town for my dad and me. Granted, the competition is one roach motel and one clean place with a chef that has utterly given up, so that doesn't say a lot, but what I'm trying to say is that this place is...

If 0 stars was an option that's what I would've gave them! Horrible, old food. Horrible customer service. Called to tell them they gave me old food because literally everything down to the rice was hard. The manager first lied and said it was made to order ( I was in the drive-thru for 3mins total) no way you can make 2plates of chicken and rice in that amount of time then continue to reapeadly tell me that she would only refund my money if all the food was there.( she was assuming I was looking for free food) after being rude to me twice I got rude back. Will never eat at this place again and I strongly...