GameStop — Local services in Leesburg

Been going to this Gamestop for probably the past 15 years or so and haven't had any major issues. Seems to have a good amount of product in stock and the staff are usually great. The only reason I'm giving this place 3 stars is lately it is beyond ridiculous how persistent some staff are in trying to upsell you on preorders, warranty's etc etc.

Like I get that corporate is to really blame here but most of the staff can take a hint and stop pushing it with the exception of atleast 1 employee there who I'm pretty sure is a manager or key holder or at a similar level. Good lord it is absurd how many preorders, warranty, protection for this protection on that sales questions you get when you're trying to buy something.

I get it, I've worked retail too so I know how it is when corporate pushes certain metrics but there is a line between trying to meet that quota vs just being a scummy sales person.

I hope that there isn't a lot of customers that don't know any better getting taken advantage here with some of the pushy upsell attempts.

Like I said it isn't everyone that works there, for the most part most are pleasant. There are items or times where offering an extended warranty or additional customer protection makes sense but there are a few that will offer it for every single item.

To the majority of employees, yall deserve atleast 4 stars. But 1 or 2 really pushy team members ruin it. It is so bad that if it wasn't for the 20-25 minute drive I make usually with atleast 1 or both of my kids I would seriously contemplate just leaving without purchasing anything and coming back when those 1-2 folks aren't there.

The thing is I also feel bad for pointing them out. As they are doing what corporate or district managers push on them. Eh....... it is lame and honestly just a shame.

Sorry for anyone that reads this long,...

Bought a 3DS XL stylus online. Listing was very specific. Go to pick it up 6 hours later and it wasn't ready. Gave me the wrong stylus twice. They were basically like "here's a stylus, we don't know if it's the right one". I didn't know because the 3DS XL I bought didn't come with one, so I wasn't sure what it looked like exactly, I was hoping that 2 gamestop employees would know what a 3DS XL stylus was. Turns out they dont. Wasted 45 minutes driving out there. My Amazon order will arrive tomorrow. Should have done that in the first place. If they were out of stock, why did the website let me buy it? Like I said, the listing was very specific about it being for the 3DS XL. So I didn't buy the wrong one by accident. You could have made $3.00 gamestop, but you...

Went in today to buy a controller and a game. I was then shunned for not preordering and the guy behind the desk got genuinely mad at me for not doing so and I got lectured about how next time I HAVE to preorder. Iv lived here all my life and have had wonderful times there But the last 10 years Iv had nothing but bad experiences. The employees are nothing but nasty, judging, and rude. Iv had the door closed on me before because they wanted to close 2 hours early. I honestly would avoid this one and go to the Dulles mall. Their service has always been a delight. Or if you need any game supplies head to target. Selection is just...