The other day I was in here and there were 3 girls total on the floor. The one girl with super curly hair I believe her name is Carissa. Was the only one helping the 12 customers on the floor. She was also dealing with a bulk buyer. The other 2 girls stay by the cashwrap and the other one was just fixing a wall for 35 mins. Then the curly hair girl went in the back to get a customer a bag and another customer who bought something was leaving and the alarm went off. The girls from the cashwrap was yelling for Carissa but she was in the back getting items for a customer. The 2 girls don’t need to hide behind the cashwrap the whole time. So why couldn’t the other 2 girls help with the 12 customers and...
Read moreLack Of Customer Service Per Usual. Quality Went Down Since Covid. Handbags/ Accessories Peel. Purchased @Least 10 Items In The Past Year That Was Already Damaged and Only Once Was I Reimbursed. Purses Corners Rubbed Off From Being Display On Sales-floor. 1 Year Manufacture Warranty Not Honored. Cannot Exchange Or Return As Per Store Policy On Receipt; Which Is As Stated, “30 Days Exchange Or Return. “ I’ve Asked For New Product And Get Home To See That Sometimes An Error Of Receiving Wrong Goods. Guaranteed Not A Good Experience Here Lately. So Be Sure To Get A Good Deal When Shopping Here, So You’re Not Leaving...
Read moreFor the second time I received aweful service from this store and will not be returning. I am a frequent customer at the MK in Queenstown and always have a great experience there. This is the second time I have visited this MK and aside from them having a small inventory, the customer service was really poor. They are very rude and judgemental. The girls here would give me short answers to my questions then when I told the one girl that I chose a purse and asked if they had any matching wallets, she began asking me about where I work and what kind of job I have. They need to better interview...
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