CVS — Local services in Lexington

This is not the "best" CVS--and it can actually be quite terrible, service-wise--particularly at the pharmacy. Today, at the pharmacy, not only was a prescription I'd called in that was supposed to be ready at 10:15 not ready at 1 pm, the clerk who helped me was patronizing, asking for information I gave her (clearly) over & over & then telling me how to give it to her once she found it online. She was even ruder to the customers waiting while I waited (much longer than I was told, even beyond the initial delay) for my prescription. Some customer service training is DEFINITELY needed. The people at the front counter are usually ok--it's really the pharmacy that's an issue. As a result of today's experience, I'm going to move the prescription I was having refilled to a DIFFERENT pharmacy, and not...

I like the location of the shop, because it is in close proximity. I also get intimation once my prescription is ready for pickup. Great indeed!! However there are situation when the store informs that a prescribed medicine is not covered by my insurance. Wonder!! how the store can do it without providing me a copy of the communication of my insurance in this regard. It could facilitate me to take up with my insurance. Appears I am to work out with them in this area.

The store appears super busy with loads of multi-tasking and short of help. This sometime get expressed causing discomfort to the customers.

I am like okay...

Went in for a passport photo. The lady was very shaky with her hands and could not even hold the camera straight. The picture showed up with my face and all the way down to my thighs. Told her that my actual “cut out” pic of my face looked very blurry. She stated that it was because of the picture boost and it would come out great as she had that done before. Nope!! Came out super blurry. Let her know that it will not be accepted because all my facial features got blended with each other. She then went “want it or not? No one complains”. I went down to Walgreen down Mass Ave and had a very good one taken with...