Regal Northlake Village — Local services in Lexington

This is probably our last time there my wife had a horrendous Mother’s Day there we watched avengers end game. This young woman who is manger I am guessing co manger or shift leader was rude and told us we could all leave now and cut off the credits she called corporate well took many weeks but we finally were told that she was sorry for her behavior and that it would be dealt with. The manger Justin super nice tons of the stuff we’ve never had problems with. This young girl gave my wife fake number to corporate all while the lady was being rude then came today we were hoping Justin was there as my wife really changed her mind because of him because he truly made her feel as if this was just a big mistake. Well Justin has left like 10 minutes before lord I wish he wouldn’t have. He said any Manager would gladly get them for her. It was the same young lady who she had had problems with previously. She was very nice and respectful two other employees witness this. She walk to the back and she came back with an envelope handed it to my wife hear you go my wife said thank you have a blessed day. My wife had no grudges at all had let everything go right. She gets in to the car and i jokingly asked what did her love letter from Justin say as she was talking with him a lot about this problem and they just kept catching each other on bad times. She opens it up and reads it I open up the tickets and they have spit on them and I looked at her and said oh they must’ve gotten wet she looked over and said omg that’s F-ing gross that’s spit I throw them down she picks them up and records this video and took a photo. Two other employees Mr.Jacob West and Ms. Peyton Smith Bear witness to her slander Among other things. I would hate if she treated other people like that this is the second time honestly I didn’t want her anywhere near me at concessions After this she was constantly cursing saying things that Mr. West couldn’t even repeat in the hallway as my daughter was present in the hallway. Spitting in someone’s tickets even if you are mad or angry at that person is very childish. It shows that you were immature and that you do not need the position that you have been given. I found out that Justin Johns is the general manager. So tomorrow morning I will be contacting him again. Hopefully he got my email and this person will be taking care of this time. This is supposed to be a movie theater where people can enjoy a movie not come to be harassed or feel not welcome or scared to come. The old me would’ve just looked good in Orange over this crazy mess but I am being the better person and go though the right people. Apparently this is it the first time this has happened I just must be the only person whom wants to stand up about this. I won’t be treated like this and co workers shouldn’t have to deal with it either.

Sorry half my husband wrote and I just took over. Mariah...

New renovations are great! Reclining, cushy seats are the standard now and I'm glad to see my local cinema has kept pace. I'm a Lexington native so I've been going here for years and I'm happy to say that the experience is always excellent, friendly staff and clearly well managed. Definitely recommend.

Also to note is that while the theater renovations look to be complete, they're still working on the lobby and concession area. Because of this, only candy, popcorn and bottled drinks seem to get available but otherwise there is no noticeable disruption. The construction has clearly been well planned and executed. Closing is undoubtedly not an option, so I'd say they've done as well as they can. Unfortunately though, there is no Icee machine, hopefully that'll be back soon!

As an aside - if you're going to complain about the cost of popcorn and soda at the movies then you may be better off waiting for your fav films to hit Netflix. Movie theaters have notoriously poor margins and typically lose money on ticket prices. The industry is also in a heavy consolidation phase and is also being disrupted by the MoviePasses of the world. You should trust in the fact that the owners/shareholders are just trying to compete and turn a profit, which is only fair especially considering how thin theirs is here. And anyways, nothing is free in this world and you're going to have to pay for your movie experience one way or another. In this case, it's in concessions - probably best just to deal with it.

Thanks, Regal. You all do a great job and I'm happy to be your longtime and...

Decided to give the newly remodeled Pastime a try after avoiding it for years. The experience was horrible. We arrived 20 minutes early in order to get snacks and not miss the previews. The lobby area is very small. You are supposed to be able to purchase tickets and snacks in this small area. We stood in a line that didn’t seem to move for about 5 minutes when a lady came and seemed to be opening another register. We switched lines and were second in this line behind some folks that were picking out their seats. After being in this line a couple of minutes a man in a suit who had been standing in the lobby area the entire time we had been there asked us if we were purchasing food or tickets. We advised food. He then said we couldn’t be in this line because it was for tickets only but the company wouldn’t allow him to put up a sign to warn folks. He said we had to move back into one of the other lines. We moved back and were now at the back of the line pressed up against the doors of this small lobby. We were late for the start of previews when we showed up 20 minutes early. We bought around $30 worth of snacks and the popcorn was so salty you couldn’t eat it. I never post reviews but felt I needed to let folks know of my experience. I Have gone my first and last time. Do yourself a favor drive an hour to Augusta and go to the theater there or at least 15 minutes to Harbison where there are more options and a larger place. I wish it would have worked out because I live less than a 3 minute...