Target — Local services in Liberty Township

I recently had an incredibly frustrating experience at Target that left me thoroughly disappointed with their customer service. I had placed an order online and went to pick it up at my local store, expecting a seamless process. Unfortunately, what followed was a series of mishaps and encounters with unprofessional staff that left me questioning Target's commitment to customer satisfaction.

Upon arrival, I presented my order barcode to the customer service representative, who simply glanced at it and declared that my order was not available at that location. Instead of taking responsibility for the mistake, they directed me to another Target store on Sawmill Rd. Trusting their guidance, I made my way to the other store, only to be told once again that my order was not there. To my dismay, I was redirected back to the original store.

At this point, frustrated and confused, I sought assistance from a supervisor named Aaron. However, rather than offering a genuine apology or attempting to rectify the situation, Aaron displayed an astonishing lack of professionalism. Instead of addressing the mistakes made by his staff, he shifted the blame onto me, claiming that I had failed to provide the order buyer's name, which was never requested in the first place.

Engulfed in a heated argument with Aaron and another unhelpful staff member, I was shocked when he threatened to involve the police. Refusing to be intimidated, I stood my ground and demanded that they fulfill my paid order. It was only after an unnecessary confrontation that they finally relented and handed over my items.

Throughout this ordeal, I couldn't help but feel that Target had completely neglected their duty to provide competent and courteous customer service. A simple and sincere apology, along with an acknowledgment of their mistake, could have easily resolved the situation. Instead, I was met with hostility and a complete disregard for customer satisfaction.

Furthermore, my attempts to reach the store manager, Tommy, proved fruitless, as he was conveniently unavailable when requested. Frustrated by the lack of assistance at the store level, I have now resorted to reaching out to Target's corporate office via email, hoping that they will take my concerns more seriously.

My experience with Target was marred by the unprofessional behavior of supervisor Aaron and the general disregard for customer satisfaction displayed by the staff involved. This incident could have been averted with a simple apology and a willingness to rectify the mistake. I expected better from Target, and I hope they take this feedback seriously to improve their customer service and avoid subjecting others to such unpleasant experiences...

This is the closest Target to my house, so I come here often but not as often as I could for reasons I'll get into.

First, the positives: the store is clean and well-stocked and that's why the rating isn't lower. It's a Target. It's a bit pricey but not Macy's pricey. The parking lot is wonderfully humungous, luxurious really if you've been to the Sawmill Road location which is basically a Saw trap.

Here is my issue with this Target: while I've had good or indifferently decent interactions there, the staff tends to mostly inhabit the unhappy range all the way from can't be bothered to surly to "I will stab you in the eye."

I had a pick up order recently and the guy who brought it out was SO obviously pissed. I mean, I do get hating to go out. It was chilly. And I'd go inside, but I quit going inside because I've had to wait up to 15 minutes sometimes while (another) angry employee gathers my items from a seemingly infinite variety of locations. I mean, this store had improved. My last few pickup orders have been ready on time, I haven't had to cancel them when they weren't ready by the next day.

This store also often seems understaffed. I will never go there again on a Saturday night to go grocery shopping.

I know retail sucks. I've worked retail and people are animals. I just want to pick up my shampoo and wheat bread without feeling like I just made a drunken, profane toast at your...

Very disappointed in the customer experience I received at Target today. Of the thousands of items my family and I have purchased at Target over years, I’ve probably returned somewhere between 5-10. Today I had a return from a purchase made during the pandemic. It was a small purchase ($6.99) of a brand that they continue to sell and isn’t sold at many other stores, but they’ve discontinued selling this particular variation of this item. Because I had no physical receipt, they couldn’t take it back despite it being defective. I understand during normal times that proof of purchase is something that should be reasonably expected but at a time when many of us are shopping online, this was not a great experience. Especially since the guy didn’t seem particularly empathetic. Target used to be the customer-focused alternative to Walmart. It’s so easy to shop online now and returns are so easy with places like Amazon, that I don’t see a reason to continue to shop at Target and deal with these...