Ulta Beauty — Local services in Liberty

I had went in as some what of a last minute decision since my regular hairstylist didn't have any appointments set up till she received her second COVID shot. I did not have a good experience. I went in to only touch up my highlights and lowlights, from where my hair growth was towards my scalp. I have done this numerous times before and never had any issues with my stylist. I will say this Customer service was awesome! However customer service is not what i paid for I intended to pay for my hair to be done. I walked in at 10am and didn't leave till 3:30 p.m.. The first round she took her time - everything was great! Neither her nor do I understand what happened but the color turned an immediate gold not the platinum or silver at all which would match the rest of my highlights. It was a noticeable difference. She reapplied for a second time left it in a bit longer, put some toner on it and my hair turned purple. I assumed it was the toner - paid and left. I walked out to the car in the sunlight I looked in the mirror and absolutely hated it. It was not a professional job - my stylist said "that is unacceptable they need to fix that" i walked in and told the store manager - she even mentioned my hair looks almost green. My stylist was on the phone and had to tell the colorists exactly what to do in order to get my hair to a normal color. Worst experience on my...

I went to ulta beauty to get a coil perm my first clue should of been the stylist didn't know what a coil perm was. She gave me the perm without cutting my hair before she said she would cut it after I asked her but she thought it didn't need trimmed. I went home the next day and it was already falling out hadn't even washed it. Call her the next day to make an appointment because I thought getting a trim would maybe bring the bounce back in the perm. So I went back in on Saturday and she proceeded to cut my hair I told her I kind of wanted it layered to bring the perm back in So then she cut all my perm off. I paid $107 for the most worst perm and haircut I've ever had in my whole entire life and I'm 62 years old. I was so disappointed and I hate my hair. Will never go there again my first sign should have been the girl had only been there for 3 weeks at the job but I expected to get a good perm and haircut cuz she told me she works at Paul Mitchell School didn't happen this was in Liberty Missouri will never return there again the worst haircut and perm I've ever had my advice would be...

I had went out before Christmas to get myself some make-up. I went somewhere else in Liberty first and was extremely disappointed. Decided to drive to Ulta and WOW was greeted at door by a gentleman who immediately asked if I needed help and directed me to Liz. She was amazing. Not only did she help me, she applied the products before I left. I knew before I left I loved everything I got. She also had the cutest haircut and told me Lacey had cut her hair and called back to the salon for me (I didn’t know they had a hair salon) and got me booked with Lacey. I went to my hair appt with Lacey and another absolutely amazing experience. Not only do I love the cut, I’m booking again with her for color. I literally had compliments on my hair from customers standing in line as we waited to pay before we left. I cannot thank these two ladies and the gentlemen at the door enough. This is my place to go and refer everyone to now. I needed this experience more than I care to admit. Competitors should definitely take notes from here....