Great Clips — Local services in Kansas City

I have been meaning to sit down and write this review for 8 months. I had such an awful experience with my 3 year old son here on June, 16, 2016. My son first got his hair cut here on May 6, 2016. Shay was his stylist, and she was amazing. Seriously. My son hated haircuts (understatement). He now does just fine, but there was a time when it was the worst thing in the world to him. Shay somehow was able to remain calm, which kept him calm, and we actually got through the May haircut with no tears. I was so happy, and wanted to make sure that Shay was his stylist for future haircuts. Fast forward to the June 16 haircut. I had called in advance to know when Shay would be working. They gave me her schedule and I purposely took my son in during her time. When we got there, Shay had just taken a gentleman back to begin cutting his hair. I should have insisted that we wait for her, but Tiffany said that she would cut it. I had my 5 year old and 1 month old with me, and didn't have a lot of time to wait anyway, so we went ahead with Tiffany. Never in my life have I felt so berated and judged as I was that day. She was flippant and rude. This cut did not go as well as the May haircut with Shay had gone. He was crying and very upset. Tiffany kept stopping the cut, rolling her eyes, and saying rude things to another employee that was sitting in the chair next to us. I told her that he wasn't going to calm down and just to quickly do the best she could. I let her know I didn't expect the best haircut in the world with the way my son was carrying on. However, she kept stopping and had so much attitude. I was mortified that my son was so upset, but even more disturbed at the unprofessional tone Tiffany had toward my son. She went as far as to diagnose my son with autism (waaaay out of her scope of expertise, seriously). He does not have autism, by the way. He was just having a rotten day. And even if he did have autism, I certainly would NOT need a hair stylist making her offensive and ignorant judgments about my child. To make it even better, after the cut was done, she asked if I wanted it a little bit shorter to buy us some time before his next haircut. I told her that would be good. She then pulled out her clippers, and buzzed his head. After the 15 minutes we (and everyone else in the salon) endured of her painstakingly trimming the sides and scissoring the top, she just buzzed it all off. Something that my husband and I could have done at home for free, and without public embarrassment from my son's meltdown. This is a long review. But the moral is: ask for Shay. As for my family, we will never be going back to this, or any other Great...

Never had a consistent haircut here, from one month to the next. I stopped getting my hair cut there after my last cut which was the worst I’d ever gotten. I continued taking my son there (he’s 4) because they usually did “ok” with him... two of the ladies there do well with him and actually TALK to him, treat him like a person and a customer. He always does better when stylists TALK to him and engage him.

Some of the stylists seem to hate kids tho, so be careful who you get. The guy we got two days ago seemed perturbed to have to cut my son’s hair... he had a sour look on his face and wouldn’t talk with us aside from asking, “Does he sit still?” before he even started cutting (he’s 4, he tries his best to sit still...) telling my son, “look up,” and “look down,” and then asking me, “Are you SICK?” when I coughed. I was taken aback by the question and said, “um... no... I have allergies...” (none of his business anyway) and he said, “well everybody says that...” I felt like we’d really inconvenienced him by coming in for a child’s haircut... and I even gave him an $8 tip on a $12 haircut (which I always do, but which I regretted doing this time, that guy was a jerk!).

Not to mention we had to come back 2 days later to get the haircut fixed because it wasn’t short enough and the bangs were crooked... while I was explaining to the other stylist what we’d like to have done, the first gentleman who was so rude the last time we were there was sweeping behind us and said, “Well, if he’d SIT STILL you wouldn’t have to come back to get it fixed.” RUDE as heck. My son sat just as still for this nice lady as he did for the rude gentleman, but he got a much better haircut the second day AND the lady TALKED to my son like he was a human customer who MATTERED.

Pretty sure we’ll be finding another place to get his hair cut from now on. It’s unfortunate because great clips is conveniently close to home, but we can’t be guaranteed to get a stylist who likes kids enough to be polite and actually try to give him a...

I've been a customer for many MANY years and today the "Manager" Julie decided to accost me as I silently and patiently waited for my check-in because she claimed my phones audio was bothering her. After rudely telling me to turn my phone off, which I politely declined, she threatened me with Tresspass and arrest while all the other employees stood staring blankly. Do NOT give them your business any longer. Go to another location that isn't in the I've been a customer for many MANY years and today the "Manager" Julie decided to accost me as I silently and patiently waited for my check-in because she claimed my phones audio was bothering her. After rudely telling me to turn my phone off, which I politely declined, she threatened me with Tresspass and arrest while all the other employees stood staring blankly. Do NOT give them your business any longer. Go to another location that isn't in the business of threatening their customers. I've already contacted Great Clips customer service and the owner.

Then to add to their embarrassment they apparently allow their employees like Melissa Bardwell to try and instigate by publicly trying to "shame" me for calling out their incompetence; unfortunately it just proves how incompetent this locations Manager, Julie, and Melissa is at...