Planet Fitness — Local services in Lilburn

Clean (at 10am) Friendly helpful staff (at 10am) Bathroom was clean (at 10am) Mats are thick but too short for a human body... TRX station Tons of treadmills Locker room was clean Toilets were clean Only one machine OOO (out of order) Low music you didn't hear the club music over your headphones. Cleaning stations all over

I have been here before about a year ago and preferred LA fitness at the time due to the way planet fitness created this energy around not being or acting like a body builder when the gym is literally to build your body.

I was impressed by the cleanliness and the front desk customer service. I don't remember his name because I did not ask. Due to my social anxiety I had enough brain cells to choose if I was going to use my right or my left hand to give him my id before I freaked out and died of awkwardness. But I would have asked - had I had the strength.

He had the forearm vascularity of a Renaissance statue and let me tell you - I have never seen this before. This guy knew everyone's name that was coming in and or greeted them with a real smile. And everyone was so happy to see him. That means he has been at this location for a while and is attentive to everyone's needs and creates lasting bonds and relationships...at planet fitness? Unheard of -please give him a raise.

Planet fitness and gyms in general have issues retaining employees or having employees in staff that care. Typically they also just need a warm body to hold down the fort. Especially at a 24/7 spot.

The planet fitness gym intimidation rules in general. No grunting... If I'm pushing my muscle to failure and it burns I might let out a lil yelp... So u don't want me at failure? Ok I won't grow much then so what the point then.

I will be honest as a muscular person I am intimidated to wear a tank top here or anything revealing. I do feel it creates an environment where I have to hide myself not to shame others. So the coin is flipped. There are even signs saying no string tank tops.. showing your body off can be a sense of PRIDE not intimidation. We built this with food dedication, practice, and consistency. When I look at a nice body I don't feel bad about myself. I say .. god I want that let me work harder. But planet fitness misses the mark on inclusiveness. Caters to thoes who are insecure and creates a safe space for that insecurity to thrive instead of potential to be unleased. Maybe that false safe space combined with the low price brings in those members who aren't typically consistent at the gym. This keeps the revenue coming. Also reduced wear and tear of the machines by turning an individual like myself who works out daily elsewhere. Everything is broken at the other gyms.

Women can wear short shorts and show their labia, crack and cellulite but men are discouraged fom wearing string tank tops. How does that work how is that "gymtimidation" Im more intimidated by the girl in the shorts God forbid someone looks her direction and becomes a "creep" but we can't show off hard work and dedication.

Anyway do come here and you will be pleasantly surprised. (In the morning not during rush hour)

If you're a body builder or muscular you might be uncomfortable that you don't fit in cause you're too brolic and you may want to go back to Golds, LA or lifetime... This is good for a quick stop or when you are just starting out at the gym and need a place to learn. Don't put yourself in an environment where you feel you don't belong for too long it will cause you to have negative thoughts about yourself as your trying to workout and be positive. If your muscular and worked hard for it enjoy yourself enjoy your body and find a place that celebrates you. Cause...

My home gym was closed due to renovations so I went to visit this location. Krystyne and Livia who were on shift around 9:30pm from Planet Fitness gave me attitude and sass because they accused me of breaking Planet Fitness rules within 2 minutes of being in this location. They accused me of bringing 2 guests when I had brought no guest and they stated that I had broken a rule. The first thing Livia said to me, without even explaining why I was pulled to the front desk, was that I “could give a referral to the other guests, and they can get a membership for cheap” in a judgmental tone. I was confused as to why she was telling me this. After they got clarification that I had no guests, I asked for an apology because they were being rude to me, who was a Black Card Member and have not broken any rules and Krystyne rudely said “No”. I did nothing wrong and was wrongly accused and was given attitude and sass. And I just simply wanted an apology for their wrongful accusation and rudeness. However, Krystyne refused to give me an apology for their mistake and rudeness and started talking back to me after I asked for an apology three times. Therefore, I asked for a manager and was told there was no manager available. So, I then asked if I can get their manager’s phone number and Krystyne replied, “the cards over there” while pointing to some cards on the other side of the front desk. I went over and grabbed the business cards myself because I will make sure my complaint reaches management. I did not deserve any attitude from these two employees. There was no manager on duty, which was probably why their employees treated a client however they liked. I left in distress after their accusations and refusal to apologize for their actions. I am not responsible for their assumptions but was mistreated for their mistake and misunderstanding.

I am DEEPLY impressed with how difficult it is to receive an apology from the staff. Even after speaking with the assistant manager, it did not validate any effort of trying to correct the mistakes made. The assistant manager have replied "to rest assure" they have spoken to these employees, yet he is affirming their employees of their behavior that was it was indeed appropriate. If this is how PF provides a "welcoming and comfortable environment", they might as well also add to their location that this is only applicable to certain...

I love that this location is open 24 hours! It is perfect for those weirdo night owls or even weirder early birds (like me) who find time for the gym at odd hours. I have been here anywhere between 2am and 6am and there are maybe 4-5 others in around this time, so free equipment is abundant. I have a favorite treadmill that I only haven't been able to use once in the past month since I started coming here. The overnight staff are very friendly, especially the weekday guy- Andre. He didn't make me feel too dumb the time I needed his help to retrieve my cell phone from the trash can. There is all the equipment you could ever dream of, and there are multiples of the more popular machines. I love the sign that says to leave egos at the door and the gym rules you have to agree to when you join include "not making abnoxious noises" (looking at those weight-lifters, you know who you are!) and things like not judging yourself or others too harshly, being kind to yourself and others. I believe Planet Fitness as a whole promotes this message of self-compassion, respect and patience, which is refreshing in a gym and makes me want to keep going back there. I have always felt safe there, even in the middle of the night and I am glad I found my new home gym since I moved away from my old one. The black card membership is so worth it as you get to bring a buddy as many times as you want (I bring my 70-year-old father sometimes!), you can go to any location, the app they use includes "exclusive" work outs (and tracks your progress but any membership level will get you that). Then things I have yet to take advantage of, such as tanning, massage chairs and hydro, and full body enhancement (apparently they shine lights on you and send some vibrations and you become "enhanced"). They also have classes that anyone can take that you sign up for on the app and meet at the front at a certain time, like upper/lower body strength, abs, circuit training. Happy...