Computer Five — Local services in Lilburn

While everyone else seems to have had a good experience with Computer Five (C5), I unfortunately have not. I had a cracked glass on my Samsung Galaxy S5, something Gerald/Joe (I’m assuming he’s the owner) assured me he could fix. I wanted to avoid paying the $175 deductible my phone carrier was going to charge me, so I decided to let C5 do the repair. Now I wish I had just paid the deductible, especially since I was only saving $50 anyway. Gerald/Joe arrived at my home to repair my phone and told me that it should only take 2 hours to repair. After 3 hours goes by, my phone still wasn’t finished. I went to check on the progress and Gerald/Joe informed me that he was “wrapping up.” He said he got a little glue on the LCD (that wasn’t broken) but it was no big deal. Another hour goes by and he still wasn’t finished. At this point I am growing suspicious and decide to go find out what is going on. At this point Gerald/Joe is knocking on my door and asking for Q-tips, because he “got glue on the front facing camera.” Also, he didn’t remove the glue from the LCD either instead he smeared it. By this time it is 1:30am Saturday morning. I tell him to just take the phone and fix it, and bring it back to me tomorrow. By Saturday afternoon I call him to check on his progress, he wasn’t answering my text and was sending me straight to voicemail. It wasn’t until 4:52pm (I can screen shot the call log if you’d like) that he finally answered my call. He proceeded to argue with me about how I “as a customer shouldn’t be telling him what he needs to do,” and that I need to work with him on the time frame. Fine. Sunday rolls around and he tells me that my phone should be ready by that evening, however I don’t hear from him again until Monday morning April 20, 2015. Now Gerald/Joe is telling me that the polarizer on the screen is destroyed and needs to be replaced, which will take a week. I am understandably pissed at this point. Initially I okayed this, but changed my mind and ask him to return my phone so I can take it somewhere else to get fixed. He tells me, “The phone is in no condition to be taken somewhere else to be repaired.” He said, “We can put it back the best way we can and not charge you, wait a week for a new polarizer, or I can charge you wholesale for a new screen and you can have it back this evening.” Great business practices, right? He didn’t understand why I was upset or why he should discount the service. Some may not agree with me, but when a 2-hour job becomes 24 hours, then 48 hours, and then a week I think it’s time to discount the service; especially if the service provider is responsible for the inconvenience. Now I have to come out of pocket $150 for the new screen that Joe destroyed in the first place. If you use this guy (Gerald/Joe) for anything, be aware of the way he (Gerald/Joe) handles things when he (Gerald/Joe) screws up. And of course he wasn’t registered with the BBB, which he said he was; at least not under the name Computer Five. I’ll be filing a report with them anyway. Use them at your own risk. I will never...

I took an Xperia Z tablet to Computer Five to get the common problem of a faulty charging port replaced. I paid a $20 good faith fee to order part - okay fair enough. It took a month for the staff to replace the port- every time I called I was told it was on back order or some other excuse. Finally, after my wife picked it up and took it home, it stopped working after two weeks. I took it back and it was another couple of weeks before it was "repaired." When I had time one day to make it over to the shop after work, I called and spoke with the owner, who said he was on his way to the store and would be there by a specific time, during business hours. I got there at the quoted time and after fifteen minutes he hadn't yet arrived. Another person had arrived to pick up her phone and also ended up waiting almost as long as me. Upon calling him he said the traffic was busy and he would be later than expected. Finally, I left after about twenty minutes (which by that time was only just after business hours) of waiting, leaving the other person still waiting. My wife ended up going over to pick it up when she could and found that it wasn't actually repaired, so she came home with the tablet still unrepaired. In fact, the replacement port was broken in half, if that was even the replacement port at all. About $85 dollars and multiple wasted trips to the shop later, the tablet is not repaired. My wife and I were always the ones having to call the shop to get information about the repair. Poor, poor customer and technical service. A big, big...

Owner was very short with his words and unfriendly he seemed like he didn't wish to help. I was interested in buying a computer from the store. I asked to see the item, he would not show me the item unless I bought it. I refused to buy any high end item without first being able to see the item which was a Mac computer. I would not recommend this store. Instead I would recommend one of the many Experimac locations in the area which have friendly staff and you can see the items and learn about the item before you purchase to make sure it's a good fit.

5/1/2018 Follow-up, No I do not work for Experimac, I do however know and appreciate good customer service which Experimac does have. in the end the Mgr was rude, the item pictured did not appear NEW in the images which is why I wanted to physically see the item. It didn't have a Mac keyboard in the pic, so I wanted to make sure all items where in fact official Apple products and I wanted to see the actual condition. The fact that the box was sealed made no sense as the images showed the item on display in the store. If the item pictured was not the actual item being sold he could have stated that the pic was for display/demo purposes he did not! In the end, I got a great deal on the item NEW in box directly from BestBuy. The item was a 27in iMac, I was looking for a 2015 or newer at a reasonable price for my studies in (New, or Like New condition). In the end the Manager failed to even show me the item or even the BOX for the item. I do not believe he was selling what...