GT NAILS — Local services in Lilburn

About 3-4 years ago, i was a loyal customer to Peter for atleast 6-8 months. he made my nails look so natural. I am very picky. I want them flat & thin! If they break, thats on me i get that. After 7 months of going to him, one of my nails were crooked after he glued them. I informed him and he told me that thats how my nail is. My nail is crooked. I told him i been coming to you all this time and now you state that this one fingernail you glued on is crooked bc my finger is crooked? I told him to cash me out and did not allow him to finish. Its been years since ive gone back and i actually moved closer to the nail salon (about 5 mins) which i decided to see if i can try it again with Peter. Hes done my nails about 3x. Absolutely perfect. I received compliments and actually even referred people to him and the location. My third time. I actually broke 3 of my nails and peter stated that i needed a new set. That is fine! I didnt object. Once putting the powder i noticed how thick he was making it. I asked him if he was going to make it thinner and flatter. He again, just like years ago sits there baffled at my comment and says that he always does my nails like this. That he always does them medium size. He stated that after filing them i will see that they are going to be natural. I said OK. After he filed them. He actually had them with a lump in the middle and thin at the end. At this point, ive had enough of Peter. He charged me $70 pedicure was $20 & $50 for nails i didnt even allow him to finish. No gel nail color was put on me bc i did not allow him too. I was so upset i just wanted to pay and go without thinking what he charged me. So he over charged me. Super defensive if i state one comment: i am the customer, if i ask for something why does peter always feel the need to get defensive and argue about what i ask for? GT Nails. Before Peter started watching shows on his tablet, he was friendly. He engaged with me. He even asked me questions and laughed with me. Ever since he started using tablet he wont even say hi to me. File my nails the entire time while watching his tablet/phone. Tug at my arm multiple x and sets it the way he wants if its not accommodating to him. I still went to the peter even through the lack of his customer service bc he truly does nails good but once something is wrong, i speak or ask for something to be corrected and he denies and blames me. Everyone there is so friendly. Its a shame. Because of Peters attitude you guys lost a customer. Not only for him but for your...

If I could give 0 stars for the way Brittney treated my Mom I would. If I could give 5 stars in the same review, I would for Tina. I had the most horrible experience I have ever had in a nail shop. And I’ve been getting my nails done for over 15 years. I took my Mom (who has Parkinsons disease) to GT Nails in Duluth for Mother’s Day. We went the Saturday before Mother’s Day hoping to avoid the crowds. My Mom was very hesitant to go and reluctantly agree. She gets embarrassed if she moves too slow or feels that people are impatient with her. We recently moved to GA from CA. I have been going to GT Nails since I moved because of Tina. She is absolutely amazing! She is patient and very kind and professional. She makes you feel like a queen when she is doing your nails. Tina helped me and unfortunately a woman named Brittney helped my Mom. Very bad choice! Brittney was very impatient with my Mom and was rude! She actually snatched my Mom’s hands towards her a couple of times telling my Mom that she needed to bend forward more so that Brittney could reach her hands. Well, my Mom can’t reach forward due to her disease. My Mom asked her to please push her chair in some more so she could reach her and Brittney told her no because she said she had already done it once. What’s interesting is I actually walked in before my Mom got out of the car to make sure the salon knew that my Mom was coming in and that she was disabled. I also let them know this was part of her Mother’s Day gift. Brittney made my Mom feel horrible and she also started yelling with me when I asked her to be patient and gently with my Mom. She told me that she could only bend so far and that she didn’t feel she was being rude. She was definitely being rude and everyone started to notice when I said something to her. Brittney needs to be fired and does not need to work in a job with e customers. She does not have customer service skills at all. She ruined my Mom’s Mother’s Day experience and my Mom said she never wants to go back there. The manager and staff were really great about apologizing. Brittney refused to apologize. Tina is the only reason I will ever consider going back to GT...

I'm not sure where all the good reviews came from for Britney. I'm not 1 to try to hurt someone's income or say bad things just because i'm taking something personal, but I just moved to the area and I was scouting for a new tech. Britney would keep moving the chair forward. Even when I would push the button to move it backwards - because I have very long legs & then she would complain about having to stand up and bend over to paint my nails when I was all scrunched up. Lol. On top of that, I had made an appointment and she took an eyebrow custosir when I was 10 minutes early and that customer walked in after me which was fine because I don't mind letting my feet soak but the water was cold bc I waited 20 mins. After that, she hurried and finished the job fast since another lady walked in to have her nails done by Britney when she had just started my pedicure. I might only get pedicures, but I take them pretty seriously and I'm usually I'm very generous tipper. I still gave her a nice tip, but I've worked in the service industry for years..... And you never know who that person is that's going to give the best tips. So you should always do your best because she would have got about 5 times that much if she just would've did what I paid her to do instead of trying to hurry and get it over with. The complaints are unacceptable, I should be able to close my eyes and relax if I want I'm sitting in a massage chair so I should be able to turn on the massager. I don't drink - I work and had worked 12 hrs that night but she insisted on making comments about me maybe "partying too hard". Either way - even if i did party (WHICH I DONT BC I HATE ALCOHOL) I don't know how that affects her job. Maybe she was having a bad day but I wouldn't necessarily listen to all of the recommendations for her as a tech. Or perhaps she just has her regulars she prefers....IDK. My feet looked like a 5 yr old painted them at home & my heels were cracked & raw from the cheese grater that she dug into my skin. She was rude and she rushed. & absolutely...