Kohl's — Local services in Limerick Township

To begin with a disclaimer, my family loves Kohl’s as a department store chain and frequents our local (Pottstown) store often. We have never had a bad experience there, with any department or individual employee.

I’m not a fan of online reviews, it empowers anonymous individuals to harm people in real life situations which can affect employment among other things. However, when the chance arises to provide real-time feedback as a means of improvement I feel it can be a useful tool, if used appropriately.

With that being said, my family and I had purchased an assortment of dress shirts which were on sale over last weekend at a price of $9.99 (Pottstown location). After trying one on I realized we had incorrect sizes.

We had planned an outing in the Royersford area and decided to give the local Kohl’s location a shot to see if they might have better selection as we intended to return said business attire.

Upon entering the store and greeting the customer service associate we were met with a smug and dismissive attitude. We had asked the woman if we could return the items to get the appropriate size only, to receive a sharp instant refusal to honor the sale price of what was on our receipt.

My wife attempted to explain to the associate that we are simply trying to swap out the merchandise for the correct size. As she said the sale prices change and they wouldn’t honor it, we accepted the offer as to not make waves.

At which point we attempted to return gifted infant items and was met again with a sharp response of “well since you don’t have the receipt they will credited at the lowest price they’ve ever sold for”. Now, if this is policy that’s fine, but the attitude and delivery of the message in a condescending tone when we pose no threat is unecessary.

Moving forward we decided to browse through the store being there anyways to find a few shirts and use the store credits which were given as a result of the return.

Approaching the finality of this drawn out story, we walked up to check out and purchase our items. Once again my wife asked the cashier (with receipt in hand) if they were able to honor the sale price and exchange the goods for the correct size.

Quickly the cashier responded “we don’t match prices with target or wal-mart”, which at no point in the brief interaction it seemed as if this person was listening or even paying attention to the request being spoken.

Puzzled we both looked at each confused at to why out of nowhere seemingly unrelated stores were being thrown into the mix and given as a justification for the response.

At this point the young woman said she is calling her manager, with haste the store manager came over to resolve the issue.

However, without listening made the claim that sales differ between locations and change with the day. Once again, another employee in a defensive posture when no threat or negative message is delivered. While understood, we were simply attempting to exchange goods for correct sizes. And reiterated that, at which point in a snide response says “ok sure we will match the price, I’m not worried about losing $5”.

To the Royersford Kohl’s location, we live in a world where we are interconnected and can share information both positive and negative with anyone.

Providing a customer first experience is the quintessential goal of any retail store, and that starts with the attitudes of the personnel from the top down. Creating a friendly culture will intrinsically improve productivity and in turn yield greater outcomes.

Experience is everything, and I hope this message provides insight into your business and the opportunity to change for the better.

Have a great Holiday weekend, I hope your...

I have been a customer of this location for as long as they have been open,I'm usually satisfied with my shopping experience but lately I have been very disappointed. I'm not exactly sure what is going on here. They have rearranged everything in the store so now you have to go to either the women's section,kids,or men's to find any shoes you might need,so instead of being in ONE place for ALL of your families shoe needs,you have to walk around the entire store and shop 3 different times for shoes. So if this child is having a bad day,therefore making shopping miserable,I have to drag him around the store instead of going in getting 3 pairs of shoes ,that used to be only a couple of isles apart and long,then leaving within 20-30 minutes,I have to drag this miserable child all over the store,it's very frustrating and inconvenient at times. Then I need to get my husband underwear,psh,no thank you @$42-$50 dollars for 3 pair of underwear,are the underwear trimmed in gold? That is the most outrageous amount of money for underwear that I have ever seen ANYWHERE. So I went to Boscov's and spent $20 for 6 pair of underwear,the same exact brand,same style,same maker,but $20 bucks cheaper. Over all their prices are out of control,even their "discounted" stuff is ridiculously over priced. I looked at some shows for my husband,I checked out their clearanced ones,well HELLO,$95 is no discount,it's called regular price everywhere else,so again ended up at the shoe dpt for his shoes,that cost $80 at regular non discounted price,🤷🙄. This place is a mess,not to mention trying to find an employee to ask a question,lmao,that was null and void,but they did have about 6 employees at the registers, unfortunately only 2 of them were running the registers while the others were just standing around being in the way. Needless to say I will not soon be coming back to this location,not even for Christmas,which my husband and I do at least half of our gifts every year from Kohl's,but after my last few visits I don't feel the want or need to return,I'm going to stick with Boscov's and the Philadelphia premium outlets for all of our needs. Sorry Kohl's, hopefully things will get better but it's doubtful ,once you set your prices so high it's hard to bring them back to...

This is a review for Kohls.com...

I bought some items online on September 17th. Got an email on the 20th stating it was shipped. Yay! I looked up the tracking information and saw the shipping label had been created and the shipping company was waiting for the items to get to their facility. Great! My package was set to arrive between Sept 23rd and Sept 25th. On the 25th, there still wasn't any additional tracking information, and the shipping company still hadn't recieved the items. So I called customer service, because I was physically in the store and could just buy the items there. Kohl's customer service said they could not cancel the order because the shipping dates changed to arriving between Sept 25th and Sept 28th. I would have to wait until Oct. 2nd to cancel the order. Ok...but it seemed odd the items hadn't even reached the shipping facility yet. Oct. 2nd rolls around, I talk to customer service at Kohl's, am told that they have a note on the order that there is a delay in processing the order (meanwhile according to Kohl's.com the order was delivered when it wasn't) and now they can't cancel the order until Oct. 5th. An order I placed on Sept 17th and was supposed to be delivered on the 28th at the latest. Feeling frustrated, I emailed the shipping company to see if they could shed some light on the problem. They immediately emailed me back that they could not locate the items and would follow up with me shortly. Two days later I get a follow up that they don't have the items and to follow up with the seller. To add insult to injury, I get an email to rate the items I purchased. The items I never got! Yesterday, Sept 5th, I called Kohl's customer service to finally cancel the order that I never received and had bought from the physical store by that time. I was told by the customer service rep that they could "resend " the items. Oh hell no. How the hell are you gonna resend something when you couldn't even send it in the first place? After a little bit of a back and forth conversation, especially after I mentioned that I had an email from the shopping company stating they never received the items, my order was finally refunded to my Kohl's account. Well, it will be, but it takes on average 7 days. We'll see how long that...