lululemon — Local services in Lincoln

If I could give 0 stars, I would. I’ve always loved Lululemon for their quality and usually excellent customer service, but my recent experience at the South Pointe location was deeply disappointing and upsetting—and it felt like a clear instance of racial profiling.

I brought a family friend from New Mexico to explore the area, and we stopped into this Lululemon store. I was with my boyfriend and sister (who are both white), and we were casually browsing for no more than 10 minutes. A taller blonde employee approached us and asked if we needed help. I politely declined. However, she stared directly at my Lululemon keychain (which is clearly well-worn, as you can see in the attached photo) and said, “Are you guys looking to buy anything? We have new arrivals if you’d like to see them.”

Again, I declined, now visibly uncomfortable. She continued standing just a couple feet from us, glaring—not at all of us, but specifically at me. I am very clearly Hispanic and darker-skinned, and it felt like she was targeting me while ignoring my white companions.

I told my group that I was uncomfortable and wanted to leave. They agreed, having also noticed her behavior. As we exited and walked toward Scheels, she continued staring at me with a glare and her arms crossed until we were out of sight.

I wish that were the end of it. However, my family friends—who remained inside to finish their purchase—witnessed that same employee walk over to the cashier and say, “You need to check the cameras , she definitely stole something,” referring to me.

This is completely unacceptable. I’ve been a loyal customer for years and have always respected the brand, but this experience showed me a very different side. I’ll never return to this location again, and I’ll be taking my business online from now on. Racial profiling has no place in retail—do...

If I could give 0 stars, I would. Very low level of customer service and product knowledge. Don’t even bother trying to place a hemming order at this location either. I’ve tried calling the store numerous times for updates since it’s now past 5 weeks (website policy says 3-7 days turn around) and no one ever even picks up the phone. I am typically never greeted when entering the store, or ever asked how I’m doing or if I need help finding anything. I will walk around with arms full of product and no one offers to take it up to the register while I continue to shop, unlike other locations do. Workers will have on non-Lulu attire such as sweatshirts/tshirts, retired Lulu prints- which is problematic because if a customer approached them wanting that product, they wouldn’t be able to get it. Sales associates are walking advertisements, so they should be only wearing product that is available to purchase. I was super excited when I found out there was going to be a store at this location, but have been nothing but disappointed in the short time it’s even be open. The downtown location is too small to even be considered a storefront, more like a kiosk, and this location has the size but not the service to be enjoyable either. Lincoln and Lulu do not seem to...

I have always enjoyed my experience at our Lululemon in Ohio. The sales associates are always so welcoming and helpful. We walked in to the South Pointe location and no one asked us if we needed help. We received tons of eye contact, but no help and brushed off like we didn’t matter, I honestly felt judged. My daughter needed a size 0 and after having two associates walk by without any help, I walked over to someone in the fitting area. Took almost 10 minutes for help, unacceptable. Second, all the tags were wrong, by $10, and they made me feel like that was my problem. My sister waited for me near the register and the person who helped me had the audacity to roll her eyes in disgust as we walked away. I believe they need more training in customer service, especially with someone who had money to spend in...