Walgreens — Local services in Little Elm

I had the worst experience at Walgreens on April 5, 2022 at 10:30AM. While it was taking a new pharmacy tech, Diamond, 20 minutes to check out one customer in the store (she needed new barcodes and was learning the system), I interrupted to ask if it would be much longer (because I was trying to make a doctors appointment at 11:15 for my 17 month old baby with his pulmonologist). My baby has reactive airway disease and has been hospitalized 4 times in the last year whenever he gets a virus. I was also sick with a viral cold (not COVID). Asking this question obviously irritated Diamond, and begrudgingly said “not much longer”. So I replied and said, “like 10 minutes or less” where she said “yea, shouldn’t be.” She then continued to go as slow as possible with that client and then with me (I did end up super late to my son’s appointment). But additionally, she disclosed more than the “necessary minimum” about the prescription I was picking up load enough for the two people sitting down to perk up and look my way- violating HIPPA. We were both obviously irritated with one another, me for the over 27 minutes I stood there with only one customer before me while I’m not feeling well and her at me for implying I’d like her to hurry by asking if it was going to be much longer. But she then loudly started talking ugly about me with the staff. I didn’t say anything else to her and tolerated her awful attitude, but I would love for management to pull up security footage and let me know how that is okay. Not only violating the law, but having a terrible attitude with a customer trying to get her son to the doctor so he doesn’t wind up at childrens hospital for a fifth time, and then talking about me with other staff!!! I will be filing a complaint with Walgreens and most likely moving all of our...

The Pharmacist, John has tampered with customers opiods...more than once. My insurance pays for all 8 of my medications, and all of them in 30 days supplies with very low to no co-pays. This Pharmacist KNOWINGLY tells customers that "there is a problem with your insurance, they only cover one week so, you need to call them" then he markgot them as "Picked-up" on the website cue...that goes straight to your physician. Then He will tell you to call your doctor for another prescription. HE LIED RIGHT TO MY HUSBANDS FACE when I had just gotten out of the hospital, only giving him a partial fill of my pain medicine. My husband caught the mistake before he left the store. The pharmacist "John", apologizes and tells my husband to come back at 2:00pm. The Pharmacist called our home at 2:00pm and said "Sorry, the system won't let me give you remaining amount. I contacted Medicare, MedicareAARP, and several other Walgreens who say "That is not right at all, he should have atleast given you the option to pay in cash before you left the store. He has done this 2 other times, all because of an argument over my Gabapentin a while back. He continues to cause my husband and me emotional distress, time and money, aggravation for my provider and lies for his Techs, who will smart mouth you and talk over you while you try to communicate with them. This Pharmacy should be shut down! DO...

I am an amputee that recently got surgery earlier this morning. As you can imagine I am going through high levels of pain. I was not able to get my pain meds due to an error with the date on my prescription. Considering that it is a controlled substance I understood it was not acceptable. I waited there until I was about to get my doctor to fax a prescription. Because it was not delivered through their "E-Script" it was also declined. Because my doctors office felt responsible the nurse personally drove 40 mins to drop it off for me. Meanwhile, my wife dropped me off so that I could begin to rest and grit through the pain. When my wife got back the nurse had already dropped off my pain prescription. There was a huge delay due to the fact that they had lost or misplaced the prescription. They began to frantically relocation the missing prescription as the tech you received the script was out on lunch. They still weren't able to fill my script. Later they were able to resolve it by finding out they had it in someone else's name. Then my wife had to wait for them to fill the correct prescription under the correct name. What pushed me to the point of leaving a review was that there was no remorse, sympathy, or an apology. The pharmacists in charge should have personally apologize for the inconvenience regardless if he/she was involved. I understand mistakes happen, but be...