Apple The Promenade at Chenal — Local services in Little Rock

Your time is not as important as theirs. First of all DONT be so entitled to think you can go in there and ACTUALLY be helped. Appointment or not, speaking of appointments, you’ll want to make one. BUT don’t be late because they will “punish you” by making you wait 2 hours until YOU speak to someone about it. Okay, here’s what happened. I had an appointment yesterday (Monday July 22) for 3:10. I was getting so stressed on the way there because I was LOST due to my phone NOT WORKING and I couldn’t use the GPS. I had to stop and ask for directions twice. When I got there I was only 5 maybe 10 minutes late. I explained to the guy what happened. He said it was okay and led me to a seat and told me he will come find me in a little bit. I sat there for an hour and a half give or take. In that hour and a half, I noticed employees going in the back room and come out in regular clothes and not their uniforms and leave, I guess for a break. I guess they changed so no customers would stop them on their way out the door, again because their time is more important. Anyway at about 4:45 (I arrived there at 3:20) I noticed the guy who was suppose to “come find me” DO THE SAME THING. Walk in the back, come out in regular clothes, and LEAVE. What. I was so confused. I waited a bit longer and eventually explained to an employee, who let me know pretty clearly that I was inconveniencing him, what happened. He did help (sort of). At the end of the day, they couldn’t fix my phone, couldn’t figure out why it was broken, and just charged me $400 to replace it. the guy knew that i wanted to try everything before having to lay down $400. But he didn’t offer me anything else. I asked him to take it apart and look inside of it. But I honestly think he was just trying to get it over with.

Apple, pay your employees more, appreciate them a little bit...SOMETHING these guys need to have more motivation to treat their customers better. The service was unbelievably ridiculous. And I have a sneaky suspicion its because they aren’t getting the appreciation they deserve. But I know I was treated as a burden yesterday. And it was awful. I left feeling helpless, miserable, and so angry that I had to pray to Jesus to calm me down. In retrospect, My phone broke, not my arm. It’s not the end of the world. It was a minor bump in the road. But it would be nice to get some help quickly so the minor bumps in the road don’t ...

I have never been tempted good or bad to take the time to write a review. Finally found a reason. Horrible, rude, incompetent customer service. Walked in (I know, on me, not here to complain about the 3 hour wait time, but what follows isn't related to the wait time) was told an hour wait. Ate lunch with my girlfriend killing time, got a text an hour and a half later telling me they could see me. Fine. Waited another hour and a half. Less fine, but I knew without an appointment it would be a long wait. Girl ran diagnostics on my phone, told me they needed to replace it but it was too close to closing so they couldn't do it that night. Called the next day before coming in, was told that I could come in and they would expedite my process due to the night before and it would take about 15 minutes. Came in, was told it would be a 2 hour wait. I explained the situation, the incompetent moron I was speaking to responded "The longer we stand her talking the longer the wait is going to be." Spoke to a manager, she was nice but in the end useless. Told me that they should have went ahead and replaced my phone the night before regardless of whether they were closing. Since it was their fault I asked if she was going to help me out, she told me there was nothing she could do and I would have to come back another time. They already had the notes of what was wrong with my phone. Both employees I spoke with saw the notes from the employee the night before who said she tested my phone and all they had to do (since it was under warranty) was take it and replace it with a new one, which I have done before and the process takes 10 minutes maximum. They refused, and wanted me to schedule an appointment 3 days down the line and come back, like I don't work or wish to drive the 2 hours to the store just for fun. I guess since they are the only store around they can jerk their customers around. Never had this problem before at this store, but will be switching from apple after my warranty expires due to the incompetence...

I recently purchased a MacBook Air (traded in older model towards purchase). I was told everything would transfer over once I connected to WiFi at home. It did not (only the data stored on the cloud transferred over). The store kept my old laptop and assured me if everything did not transfer over correctly that I could always come back and re-do the migration process. I later returned to the store (I live an hour away) and worked with a manager (James). He was incredibly rude/displayed ZERO customer service or empathy towards what was actually a mistake on Apple’s part. A different tech (very helpful) was able to start the migration process and said the store would call me once it was complete. I left and ran errands. It was now 10 minutes before close, about 3 hours later, and I decided to come in and check to see if it was done (I did NOT receive a phone call stating it was complete). Turns out that my laptop WAS finished and was just sitting in the back. No acknowledgment of this error. I dealt with another technician (Aaron — incredibly rude, displayed ZERO customer service, seemed annoyed with the fact that I wanted to make sure that my laptop had everything transferred over; Aaron stated that the company was losing money each day that my old laptop wasn’t checked in/erased). ! Again, I live an hour away which means I would’ve had to come back (a third trip) the following day all because the store didn’t bother to follow up on calling me to say the migration process was complete. Again, I just spent almost $1,500 in this store, had to make 2 separate trips, and was shocked with how unprofessional these two individuals were towards a customer. I’m a long time apple customer and will not be back anytime soon. I’m a big believer in CUSTOMER SERVICE and I’m POSITIVE that Apple is unaware of how SOME (not all) of it’s managers and technicians are running this store. These two individuals = poor representation of what good...