Kendra Scott — Local services in Little Rock

The customer service at this location is terrible. I’m from out of town and I shop at Kendra Scott frequently. This is definitely the worst customer service experience I’ve ever had. When my mom and I came in we were greeted by a friendly associate but as we continued to shop the experience declined. I had to greet and speak to an associate in order to get assistance. I asked for a ring and a necklace, the associate told me that I could grab the necklace myself and then she simply grabbed the ring I asked for off the display because it happened to be the correct size. However, when I got into the car, this ring was extremely scratched and looked like it was used which is expected since it was a display ring. I’m not sure why she couldn’t go get a new one from the back. We went back in to exchange it and another associate did not even speak to us during the exchange. She wouldn’t even package it for us, she just handed it to us. We had to ask for our receipt and the jewelry bag back. I work in customer service myself and I would never treat...

First of all let me say that this review is especially for an amazing employee and her name is Cambree Kerr! My soon-to-be sister-in-law asked me to go pick up a couple of necklaces for her bridesmaids and I procrastinated! So when I finally did it, there was only one in the store and I needed two of them! So I was in freak out mode and Cambree could have said "sorry, is there something else she might be interested in?" But that's not what she did she actually got on the website and found all the stores that had them in stock and then she went above and beyond by calling each of those stores to confirm the availability which the first two stores she called that supposedly had them did not! Finally she found it and got it delivered directly to my future sister-in-law's house and kept me out of the dog house! Thank you so much too Cambree Kerr for her exceptional customer service and going above and beyond when most hourly retail people would have not done anything to help! Will be going back to Kendra Scott at the promenade as long as she...

Drove 25 minutes to get to the store after calling the phone number and confirming it opened at 10 o’clock and looking at the website and confirming the open time and the door was locked. It was 10:40 when we arrived. Finally got a manager to open the door and they said they don’t open until 12 despite what the sign on the door said. Poor management and poor business practices. Will not return and will make sure to tell everyone I know what a poor job management has done and not to shop here. There’s too many other good retail places for a business to treat their customers like that. Not to mention...