Robert Irwin Jewelers — Local services in Little Rock

The staff (Krisztina, Rita, Nikki, and Carmen) at Robert Irwin Jewelers are absolutely amazing! I lost the screw back to one of my diamond stud earrings. Rita and Krisztina warmly greeted me and worked diligently to identify the correct screw back for my earring and ordered it accordingly. I thought I was ordering a pair of screw backs based on our discussion during the purchase transaction and my receipt. However, when I arrived to pick up my order Nikki (Manager) informed me that I only purchased one screw back. Of course, I was not happy with that update. Nikki (with Carmen’s assistance) immediately started researching the transaction. She determined what happened and then explained/showed me that I only purchased one screw back. Due to the confusion Nikki wanted me to be a satisfied customer so she ordered me another screw back - gratis. Nikki and Carmen were both polite and accommodating. I highly recommend Robert Irwin Jewelers if you want excellent...

I saw an ad on Facebook for selling my unwanted jewelry to Robert Irwin Jewelers. I contacted them through Facebook and they suggested that I schedule a visit with Nikki at the Cantrell location in Little Rock. What a true delight she was. Even though I didn't sell any jewelry, she took the time to educate me about what I had, gently reset my expectations about what I could realistically get for it and gave me two other options on how to sell and get the best price on my specific jewelry. She could have oh so easily said, "Thanks, but no thanks" but instead, she took time and care with me. I was overwhelmed with her kindness. I didn't sell anything, but I walked out of that store with a wealth of knowledge about jewelry and how to treat people. Thank you Nikki, I'll never forget...

After an accident which required my wedding band to be cut off and left my knuckle too big to get my engagement ring on, I took them to the Little Rock location of Robert Irwin Jewelers too see what could be done. Not only could they salvage my tiny wedding band, but it came out looking brand new and more substantial than it was originally! And my hard-worn (sapphire with diamonds) engagement ring looks new as well.

The customer service (and friendliness/genuine care) from the lovely ladies in the store was almost beyond belief, like a blast from the past. And since my rings look so new and fab, Nickie also stretched, cleaned, and polished my husband's wedding ring so they'd match. We are SO pleased with everything about...