Williams-Sonoma — Local services in Littleton

I'm disappointed with the experience I had today. I have purchased a myriad of items, including a set of AlClad stainless cookware, add the entirety of the Trisha Yearwood, Gwendolyn collection ( which is beautiful.) This being said because I have a strong sense that it's perhaps the ratty hoody I had on, or something else about my appearance that caused the associate to turn me away with a very simple exchange request. I understand she explained that there's a new system in place where they no longer can access or honor an exchange past 30 days. I brought in a can opener that had an obvious manufacturing defect, that my sweet husband had picked up for me sometime this summer. The can opener has" Williams Sonoma" emblazoned on the handle, so it's obvious where it came from. I did not ask for cash back or store credit. I was happy to exchange the item if that was their policy. The associate was not at all interested in explaining anything other than the fact that they have a new policy and made it quite clear that she was not going to offer any type of courtesy. We inquired if there was a way to look up my purchase account where I am supposed to acquire points with purchase and she would not entertain that request either. The can opener was only $20... I'm not looking to get over on anybody. The way in which her hands were tied by policy or her personal feelings about whatever she assumed I was trying to dupe her with, left a bad taste in my mouth. It came off poorly. I called customer service where they graciously offered an RA tag in exchange for my returning the product, they gave me a store credit voucher. Why would I not be referred to them too begin with? She just shut me down and sent me away. I've worked in an affluent neighborhood as a customer service provider for a long time. The way I was treated is a very avoidable consequence of lack of training and overall grace. I had also intended on picking up some enameled cookware while I was there today, but I suppose my business is better spent...

I went in to return an item from my wedding registry that was sent to me by someone who didn't end up buying it through my registry so I didn't now who it was from. The manager told me they could not return it because I did not have a receipt. The box had all the shipping, and order information on it and she still said she could do nothing for me. She then wrote a number down on a sticky not pushed the box back toward me and told me to call customer service. I asked if she could help me with that since this didn't seem like my issue to deal with. She said "No Sorry," looked at the next guest and said "Next". I was in shock, not only that the manager of a store didn't know how to do this herself, but how rude she was about it. I left very upset and called the number immediately. The lovely customer service representative I was connected with asked for ONE of the numbers on the box, promptly found my order and sent me a return label to ship it back and get a store credit! Not sure why the store manager couldn't have done the same thing. I hope the store manager at this location (Aspen Grove, CO) learns how to address a simple issue like this, and doesn't treat others this rudely...

This store carries a wide range of fine coffee makers which is what is came in to check out. After that, I shopped around for a few needed kitchen utensils. One of the sales clerks approached and asked, almost demandingly, to hold onto the items I picked so far as if I going to shoplift. When I went to check out, this lady had such a dour attitude and took an exceedingly long time to work the register. WS in general is a great, high-end kitchen ware store however the poor customer service at this location does not live to the brand. I recommend avoiding this location if you're shopping for...