Royal Dentistry of Grayson — Local services in Loganville

My daughter and I have been going here for a couple years and my husband also recently started going to this office as well. We have insurance through tricare because my husband is in the military. So we are limited to who is in network for us. The front desk staff used to be super super nice. The dentist herself was nice enough, even if she did get me confused with other patients a few times. However our last visit was a complete disaster.

I received a text message the day before claiming my insurance was cancelled and I needed to call them back prior to 4pm or my and my daughters appointment would be cancelled. I called right back because I knew this was a mistake: my husband had just spoken to United Concordia Tricare the day before to ensure all was well as he had to update payment info from a card that was expired. Tricare ensured us all was covered and active and our appointment would be covered. I explained this to the front desk lady and she was very condescending to me. It almost sounded like she didn’t believe me. She said the appointment would have to be cancelled if I didn’t provide active insurance. I again explained it was active and this was confirmed just yesterday. We went back and forth before I got frustrated and just said cancel because she was not believing me. When I said this her tone slightly changed and she said she would call the insurance and call me back. Not sure why didn’t do this in the first place once I told her it was active regardless of what their system was saying. She called me back a little while later saying the insurance said I was good and it was THEIR system that had to update we were covered and up to date. And the desk lady goes “however if we file and they deny it you’ll be responsible” I said why would that be an issue if they said we are covered? So kept the appointment but wish I hadn’t…

I get there today and the first desk lady was really nice. She told us everything was covered and we wouldn’t have a copay. Then the other lady who I guess does billing said we still can’t access your insurance but it looks like you have a copay. And I said I’ve never had a copay, give me a moment let me call my insurance. And she got snippy with me! She again in a condescending way said well your appointment is in 30 mins (we got there early) and we have to be on time so this needs to be taken care of before then. I’m not 5 and you don’t talk to people like that. This was completely opposite of the prior lady who worked on accounts. I called and sure enough no copays. The lady at the desk said after it for flouride for me, which again I never had a copay before. I told her to just take that off for me.

I won’t be going back due to the utter rudeness of the front desk/account lady. Myself, my daughter and my husband will be taking our...

[SCAM ALERT] Do NOT go to Royal Dental Care in Grayson, GA! They sent me a bill for an office visit that was two years ago. I called their office to discuss it and the manager, Anna, was extremely rude and did not have any explanation as to what the bill is for. According to the statement, if I don't pay it, they will send it to collections. When I mentioned this to Anna, she casually said "yeah you can just deal with them". Obviously I wouldn't want something to go on my credit report but Anna doesn't care at all! I reached out to my insurance company and they agreed with me (neither my insurance nor myself should have to pay anything because the charges were paid in full at time of service two years ago). My insurance tried contacting Royal Dental Care SEVERAL TIMES, Anna kept ignoring their calls/never returned their calls, and when my insurance finally got a hold of the receptionist and told her that the EOB shows 0 patient responsibility for the random charges they have added, the receptionist said "okay" and hung up the phone on them. I am pretty sure I am not the only patient they did this to! They are probably not making enough money so decided to bill patients for prior services hoping they will be scared of the charges going to collections and end up paying the office. IN SHORT, IF YOU DON'T WANT TO KEEP RECEIVING BILLS FOR A SERVICE SEVERAL MONTHS/YEARS LATER, DO NOT GO HERE! Also, the dentist herself had no idea what she was doing and suggested procedures that wouldn't address the issue I was there for so I quickly understood that they were trying to rip me off, which is why I never...

This place is a joke! I rarely do reviews, but the level of poor service received from this office warrants it. If I could give them minus 10 stars I would. Please beware and DO NOT spend your money here. To begin with the staff is way too "loose". There is a lot of unprofessional behavior that goes on here when they are supposed to be servicing patients. As a result, if you need for them to coordinate anything for you....forget it. There will always be someone new at the front desk. That's a promise and it should have been my first red flag. I started going here in Nov. 2017 and the desk has changed at least 4 times since then. If you're wondering why they can't keep front office staff...keep reading. Allison is a BIG problem and the source of much confusion. She is involved with both front and back office procedures. I'm not sure what her real title is because she's all over the place and she she lies. I even went directly to doctor Dabbas herself to complain about the amount of confusion Allison causes between me and my lab tech coordinating appointments. Not only did the confusion continue but it got worse. Allison would call me 30 minutes before every single appointment to reschedule. Always, always had an excuse as to why she or someone in that office did not do their job. I could go on and on and on, but it's just way too much. I will never, ever go back to this office, nor will I ever recommend them to anyone. PLEASE, PLEASE save yourself some heartache and time and go to a practice that actually cares about their patients more than they care about covering their behinds for lying. YOU HAVE...