The Workout Club of Londonderry — Local services in Londonderry

Used to be a member of the workout club in Derry before they closed due to flooding issues and not being able to resolve it with the landlord. When that happened I tried to get a refund for the eight months left of my membership. I called the person who was handling the issues at that time his name was Paul. He said to me to wait because they opening a new location right in the area within few months. I waited and then I called back and he said the plan fell through and none off that is going to happen and if I need to refund I have to call and talk to miss Cremeans. I called and left her message, she called me back the first time thinking that I was a trainer looking for a job. I explained to her that I'm looking for refund for the eight months left from my membership, she said to go to the Londonderry location and use the facility. I replied saying that if I want to go there I wouldn't have signed up at the Derry location. Plus, most of the members are using Londonderry facility so it's pretty busy and there was no slow time to use it because they covertly. She replied that she's gonna talk to the management and get back to me with a solution. I waited a month and then I called back about five times leaving her messages with no avail. I realized after that I have been lied to and given the runaround and that business and its management are nothing but a lowlife common thieves who hide behind the company's image to cover up their act. They lure you in and promise you anything to take your money. There equipment is not the best, the Londonderry location is smaller than the Derry one. Can never use the pool and if you want to wait till evening what it slow to use some of the equipment forget it because they closed. I have gotten my revenge back by talking to people about my experience with that place in the management and I have succeeded by convincing them to go somewhere else. So far I have convinced 25 people to register somewhere else and to stay away from that brand name. The (Workout Club) should be the (Workout Pub). Mr. Paul and miss Cremeans shame on you for for not having the dignity to tell the truth. My advice to both of you to go back and study business 101 and customer relations.

(In the halls of justice, the only justice is...

EDIT: we canceled in January due to their ineptitude, THEY STILL HAVE US IN THEIR SYSTEM RACKING UP PAST DUE FEES. MY CREDIT SCORE IS ACTIVELY BEING HARMED BY THESE IMBECILES. Why can't I give 0 stars?

Original: Huge regret ever joining Londonderry Workout Club, it was the worst gym experience I've ever had. Our billing was literally never correct since day one. We opened a family membership for four, and at least one of them wasn't being charged correctly CONSTANTLY and we'd get calls from debt collectors. We had to go in on FOUR separate occasions within our first (and only!!) year of membership to dispute how our billing wasn't properly inputted, and they always blamed us or the bank and we would have to foot huge bills to "catch up." Never once did we have insufficient funds, 1/4 of the charges would just not happen, but they spoke to us like we were trash trying to scam THEM every time we went in to deal with that RECURRING issue. We tried to update credit cards alleviate this issue because one BS theory was that "perhaps 4 separate charges confused the bank," and they not only mixed up which family members were associated to which credit card (albeit that specifically wasn't a huge deal), but my sister's account STILL failed to be charged every month (the entire freaking problem in the first place, continued). Our account was constantly "behind" because their autopay system kept failing. We stopped going in because their billing was an absolute joke and the staff was rude and incompetent. We essentially backpaid for no services just to get those idiots out of our lives. We shut down our memberships once our year was up, but in January AND February I've recieved calls and messages that "there's a problem with your account." Our account in NONEXISTENT, my husband went in and closed everything, got receipts that our membership is terminated, snd he has had to go in person to ensure that our accounts have indeed been shut off, because when I called they had "no record" of our accounts being shut off. GARBAGE SERVICE, THEY'RE JERKS AND IDIOTS WHO GASLIGHT YOU ABOUT THEIR OWN...

• NEW MANAGEMENT -Nori *

I do completely agree that this gym has had a lot of downsides. Old management was shady, would Mess with your membership, be rude, and I even screamed in their face a bit.

New GM here is much better. He truly cares and will listen to any and all customer complaints. My husband and I's membership got messed with by the old GM, resulting in a significant amount of fees! When Nori came in we explained to him what he happened. We expected it to go no where and get stuck with the bill. However, he treated us with respect and handled it quickly. We did not have to pay ANY of the charges!

Also, as with any gym. Some of the equipment will be broken at times. Again, the new manager is taking care of it. We have been a member for over 4 years now. There is never been a better time to join.

The equipment is the best in the area. My husband and I are both power lifters. He has benched 500 pounds and the bars handle it very safely. The equipment is heavy duty for those that lift heavy. There is also an entire loft filled with cardio machines and a functional training center for crossfit work outs. Additionally, a women's area for those that are shy to work out.

The cons still with this gym, are the hours of operation. Many gyms are $10-20 a month for 24/7. However, the equipment and size suffers. Would LOVE to see 24/7 or at least extended hours.

The pool is usually busy and you cannot swim due to teams utilizing it. This is a downside as the memberships are high because of the pool.

Overall, the gym is amazing. The people are friendly (for the most part, everyone has bad days) and the facility is good.

I truly believe that given more time the gym will only get better. As far as the front desk goes, they make very little money and do a lot of work. We have some members that do true them horrible. If you spend a little time talking to them or are polite and just smile, they cheer up instantly and will remember it!

Go in and see if you can do a trial before signing up!

I will update later...