Plato's Closet Lone Tree, CO — Local services in Lone Tree

This review is being provided as a seller, not as a buyer, and primarily focused on the lack of customer support and engagement from the staff.

Upon drop off, my interaction was pleasant, and with whom I assume to be the owner. She was quite a bit older than most of the staff and seemed to be delegating the workers, as well as assisting with a shift change. I could tell she was busy, but she still remained pleasant - she did over explain the process after I already told her I was familiar, which was funny - but I am sure it is more so out of habit. Anyway - my one star review is not a reflection of her - she was nice and I can tell she was working hard.

My experience went south upon pick up. The same lady mentioned above was no longer present, and instead, a younger male (and the only male on staff early this afternoon), whom I assume may be a manager, or perhaps a shift lead was in her place. There were 4 employees working including this man - one accepting drop offs, one sorting through clothes and one working the register for both pay out and check outs. It was relatively busy, and because I had waited longer than expected for my items to be reviewed, I was needing to pick up my belongings and handle the offer in a timely manner. I approached the man because he was the only one not doing anything - in fact, he was standing behind the counter on his cell phone - I thought maybe he just didn't see me - no big deal, but I was ready to be helped so that I could continue with my day. Upon notifying him I was there to pick up, he pointed to the area where the line starts (there were no other customers standing in the line) and told me that I would need to wait for the lady who was handling check outs/payments. Weird - he wasn't doing anything, so I am not sure why he couldn't help? However, I have noticed this seems to be a theme with SOME of the younger generation - poor work ethic/inability to help others/easily distracted... the list goes on. I work in management, and if this were my employee, he wouldn't be employed long. Ultimately, the gal on register did help me, and come to find out she was new. I ended up declining the offer for the items I was selling due to the poor engagement from the man because I would rather donate items than help foster an environment where this kid thinks he is entitled to point customers in a different direction because he is preoccupied with his cell phone. This seems like common sense, but if you are at work, especially in a retail/customer facing position, put your cell phone away & help your staff and clientele - it's annoying and rude, not only to your patrons, but your staff, to disregard your work and primary reason for being there in the first place.

I appreciate the offer for some of my items, but customer experience matters & when that ball drops, I would rather take my business and...

DO NOT SHOP OR SELL HERE. This location is a joke. I have waited 3 times this year over an hour each time, for them to buy nothing from me. This last time was the final straw. I came in over an hour before closing and they had an hour wait and made me wait in store fine. I wait an hour and the store is closed so I ask a worker if my bags are done and she’s like yeah they’re all done and rushed me to the front. The girl at the front grabs my bags and gives them to me and doesn’t say anything so I asked “Did you take anything?” The girls at the front scrambled around to find my processing ticket which they couldn’t find. So the worker who rushed me to the front who I assume was manager made up on the spot “ oh yeah sorry we can’t take anything it’s all too worn. THEY DIDNT LOOK THROUGH MY BAGS. Everything was folded in the order I placed them in the bags. They were untouched. They were just rushing to get out of there. I wasted an hour of my time for them to not even consider anything. And I had everything in perfect condition like Lululemon, Paige Jeans, Free People, and NWT items. While waiting in the store I found two items I was going to purchase until I held them up off the rack to FIND THEM WORN DOWN AND DAMAGED. A Lululemon tank pilled to shreds with stains and Lululemon shorts with a hole that would show your back side when worn. Their quality control and customer service is a joke. They take literal garbage but wont take any nice items of mine? I will never shop or buy here again and my friends and family are aware and won’t shop here either anymore. Due to their lack of customer care they have lost dozens of customers. I will be sure to continue let everyone else know this location is a...

I just left this location, and I will not be going back. I see what some of the reviews mean by the fact they don't feel welcomed when they're shopping in the store. I immediately felt profiled while i was shopping. I went in about 40 mins before the store closed and I looked around and while I was shopping around, I asked a girl with red hair and pale skin about the clearance sale, she saw that I had a reusable bag with some things in it so she asked me did I need them held at the front, I told her no I have a bag I am shopping with, she proceeded to say something into her mic as she walked away from me which I thought was weird. I continued to shop and kept running into the same female & I started to feel as if I was being watched while I shopped. She then asked me again did I need to hold my items I had at the front I told her sure since you want to keep asking, she states well what about the items in your bag? I said my bag is empty I have two items and I'm ready to checkout. She looked dumbfounded like she was expecting for me to be stealing from the store. First off, I am a REPEAT customer at Plato's closet. I have been shopping at various Plato's closet locations for YEARS. I have also sold a ton of my things at this franchise as well. Do you really think I would steal from a 2nd hand store? I would stay clear away from this store. It's obvious that they're prejudice and assume if you're not white that you steal and make you feel uncomfortable while shopping. I will never come back to this...