Troy the Manager needs to take a course in customer service. He is rude and liar. He has low self confidence because he cannot take positive criticism. He basically attacked me as a person insinuating I went home took one of the orders out of the bag because he said their were 4 containers in my original bag. No Troy only 3 when they came out with it and that is why I question things. Any way I had odered 4 meals. At NO point did he care to make any of this Right and Good . After I came back to have the $60 order corrected because of what a dog and pony show it was to make the order in the 1st place. I had a smile on my face ,introduced myself extended my hand for a handshake and took responsibility for my original mistake of ordering online wrong location Centennial. The Centennial location was very gracious and canceled my order. Thats how I ended up then ordering in person at the Highlands Ranch location with a wait person who needs to be trained a little better because she basically messed up the whole order. I did tip her $12 it isn't her fault her boss doesn't train the employees better. Troy called me "crazy lady" accused me of keeping the HenPen with Meat instead of bringing it back with all the other orders and told me to get out. This man is a disgrace to the hospitality/restaurant business. I own and operate 6 restaurants and he will never get my business again.
Today is my 60th Birthday Troy and not even you...
Read moreWe got here super early (before 8). So it was quiet, just a few tables, so we were seated immediately. The first thing is: they don't serve alcohol. Which was disappointing; however the food was good. Hubby got Rock Lobster scramble. I got Baja Benedict. Kiddo got grilled cheese with fruit. Everything was delicious. Good portions. I couldn't finish mine. Hollandaise was super tasty. I really liked the potatoes. They weren't too crispy but not too soft either & so flavorful. Back to not having alcohol: so that means as we sat there I noticed the majority of people are families with small kids and older folks. So if you're looking for a stiff bloody Mary, like myself, for brunch... or looking for a hip vibe.. this isn't your place. I have a Mohawk at the moment & heavily tattooed. And noticed I got some looks from the family the table over. Especially when I tried to order a Mimosa & the waitress had to let me down easily. I had to give 3 stars for being non-alcoholic friendly. And the fact that I thought I left judgmental looks back in the deep South. Also, bill came to $50. Which was surprising for 2 adults & 1 kid...
Read moreWorst service I'd ever had at a restaurant. Our waiter got our orders right as we came in and then we never saw him again. We waited 20 minutes for our drinks and then someone else had to check in with us. The person working the register had to make our drinks and still we never saw our waiter. Afterwards, they never checked on us. There were four families who were sat at least 30 minutes after us and they had all finished their meals before we even got out food. We had to check with the person working the register again and then our food came out. Half was cold and half was steaming hot and all of our orders except for one was wrong. Do not come here for good service. I would also say don't come here for good food either but I don't think it's fair to judge food you never ordered. To top it all off, the waiter finally came to see us and said he'd bring some free drinks to apologize. He brought out one, and then forgot about us and didn't...
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