Little Words Project - Pier Village — Local services in Long Branch

6/13/25 update - Sydney very kindly called me the next day to apologize and offered a resolution which included mailing the bracelet I was interested in directly to my home Express mail to ensure it arrived on time for my family event. Upon opening the box, there was a handwritten note as well as two extra bracelets, which was completely unexpected. Sydney, thank you so much for incredible customer service. The extra gifts were not needed, but were beautiful and incredibly well crafted. I do see myself purchasing from this company in the future!

I absolutely never write negative reviews, but I am incredibly disappointed. I called the store two days ago to confirm they had a specific bracelet that I needed for an event this weekend. The person who picked up was lovely and confirmed that not only did they have it, but she would be able to customize it so it was the correct size that I needed. I told her that I would be coming on Wednesday, today, to pick it up. After I was done with work today, I called the store to confirm what time they would close, and the girl that picked up said it would be 7 PM. As I am coming from 40 minutes away, I wanted to make sure that making the trip would not be a waste. Because of traffic, we arrived at 6:53 PM to the front of the store and the girl working had already locked the doors and was sitting chatting on the phone by the register, FACING my children and I as we are knocking on the door. She refused to acknowledge us, stood on the phone, and also did not pick up the phone while I was trying to call the store. She then, again knowing that we were at the door, turned out the lights at 6:58 PM.

I’m sure that this is a lovely product, but I will never know as I will never make this trip...

I love LWP and was so excited to visit the Long Branch NJ store. The store is bright, clean, and welcoming - and sooo many bracelets, charms, stickers and sweatshirts to look at! I booked a beading experience and it was amazing! Very easy to set up your bracelet, once it's done, it gets whisked away, tied up, and on your wrist. I would especially like to give kudos to the staff member on duty, Sydney Applegate. She was so helpful, answered all my questions, and even brought me a lamp so I could see the small beads easier. Sydney definitely embodies the mission of LWP, she was so kind and accommodating. Hint for anyone planning to book a beading: bring along some tweezers, that may help. Otherwise, I give 5 stars to my...

I found out about this place from my best friend. Her mother gifted her a bracelet and I thought that it was so beautiful. I planned a trip to the Long Branch New Jersey location and it was such a cute store which made me feel very at home. So nicely decorated , such positive energy and kind words / sayings around the store, I loved it.

I purchased 3 custom bracelets and picked one mystery bracelet which was perfect as well. The two young ladies assisting me ( Lillian & Hunter ) were so kind , patient and extremely nice and helpful.

I love the idea behind this brand / project and I will be purchasing more bracelets. They also have a rewards program which is a plus. Thank you for such great services...