uBreakiFix - Phone and Computer Repair — Local services in Longmont

I had initially left a 5 star review after my first visit to this store, but after the last 2.5 weeks and 4 separate visits for the same device, I do have some issues.

I brought in my Google Pixel 6 Pro for an unresponsive screen. I was quoted $300+ to replace the screen, with a 3-5 day wait. No problem. I pick up the phone when it is finished and issue appears to be fixed. I was even talked into paying an extra $80 for liquid glass due to the rebate if the screen breaks in the future. So just short of $400 paid. The phone screen was working for approximately 4 hours following pickup, before becoming unresponsive again.

I attempted to troubleshoot the issue using Google's chat specifically for Pixels, and was eventually referred back to UBreakIFix after none of those solutions worked. The man who entered my phone into the system either didn't tell anyone I had dropped the phone back off or everyone ignored it entirely because after several days and no word, I had to physically stop back in the store. I was given my phone back, with nobody sure if anything had been fixed or worked on because it was in fact not in the system.

I returned a 3rd time because the problem was not fixed. I was told because the screen was under warranty, they could try a new screen and see if the first one was a dud. I waited 8 days with zero contact from them before calling, only to find out they were unable to fix the issue - BUT if I wanted to send it off somewhere else and pay even more money, they might be able to fix the issue. I told them I would just come get the phone.

I returned today for the 4th time to pickup my phone and inquired about a partial refund (after Google informed me they believed the company had a partial refund policy for these situations). I was told no refund because they didn't have the original screen for the phone, but I do imagine it would probably be hard to keep track of old parts after damn near 3 weeks and a whole bunch of screwing around on their part. So now I'm out $400 and still have a unusable phone. Very disappointed in the entire situation and probably will go elsewhere next time I need a...

Rating: 1/5

Reason for Rating:

I want to be fair to the store, which has generally received great reviews. However, my recent experience was far from satisfactory. I had scheduled an appointment for a technician to come to my location to repair a cracked screen. I followed the claims process carefully, providing clear and detailed instructions on how to find our location and where to park, as our area can be challenging to navigate.

The technician called me an hour in advance to confirm he was on his way and arrived as expected. When he called upon arrival, I informed him I would meet him outside shortly. I approached his van and confirmed he was there to fix the phone. He then, rather rudely, asked where he should park, as he had pulled over on the side of the road. I reiterated that there was a paved parking lot behind him or a dirt yard he could use, both of which were mentioned in the instructions. He responded that he doesn’t receive those instructions, only phone numbers. I was puzzled and asked why we are required to fill them out if they are not provided to the technician.

I again directed him to the parking options, but he angrily drove off, made a sharp turn, and sped back towards me. It took me a moment to process that this visibly angry individual was supposed to replace my phone's cracked screen and would have access to all my sensitive data. Realizing the potential risk, I decided to approach him as he sped towards me and signaled for him to stop. When he did, I began to express my concerns about his behavior and stated that I would not be comfortable allowing him to repair my phone. He interrupted me mid-sentence and sped off again.

I am grateful that our buildings are equipped with security cameras, and I am willing to provide footage if needed to illustrate his aggressive conduct. I want to emphasize that this rating reflects solely on the technician/driver. I do not intend for this to impact the store or its other employees, who, based on other reviews, seem to maintain a positive...

I took my PS5 for a fan replacement on 7/26. I was told that the repair would take about a week. I purchased a service plan that was sold to lower the cost and prioritize my repair. I called on 7/31 to check the status of my repair and was told that the part had arrived on 7/30 and my repair should be completed in the next day or two. I called again on 8/3 and was told that the part arrived on 8/2 and my repair should be ready in the next day or two. I called yet again on 8/6 and was told that the part arrived on 8/5 and that the repair would be finished in a day or two. I called again on 8/9. I was told that I was second in the cue and should be ready in a day or two. I called again on 8/12, and they told me that I was second in the cue. Should only be a day or two. I called again on 8/15, and they told me that I am second in the cue and that it should be ready in a day or two. That would have been Saturday. On Monday 8/19 when I called and was told yet again that I was second in the cue and well... you know the rest. I informed them that I was coming to pick it up. I was done. Prior to picking up my ps, I called Rave Repairs in Northglen. They said that they would be able to perform the repairs in 48 hours or less. I retrieved the ps5 from UBIFI and dropped it off at Rave Monday afternoon. Tuesday afternoon, I received a call informing me that the repair was done. I also have to call them out for their lack of accessibility by phone. I would have to call repeatedly each time I called, including one day that it took 16 attempts to reach someone. While it's true that the staff are extremely friendly and Luna is a doll, it doesn't make up for the poor quality of service. I have since canceled my Asurion(sp) membership. Not...