Sleep City Longview — Local services in Longview

Avoid at All Costs

I had a deeply disappointing experience with Sleep City that I feel compelled to share. Their business practices are not only unethical but also incredibly frustrating. I encountered misleading advertising and a lack of accountability when I raised concerns about my purchase.

The staff were dismissive and unhelpful, making it clear that customer satisfaction is not a priority for them.

If you’re in the market for a mattress, do yourself a favor and look elsewhere. There are plenty of other reputable places in Longview that value their customers and operate with integrity. We don’t need businesses like Sleep City that choose to do the wrong thing. Save your time and money and steer clear of this one!

Update:

To the response of the owner:

Let’s be clear, the only reason I had any communication with your regional manager was because I insisted on speaking with them. My issue wasn’t escalated until I started digging into your predatory practices, which clearly don’t become a concern until customers push back. I stand by my updated review, and while I appreciate the regional manager’s attempt at “helping,” it’s painfully obvious they need more training on how to actually handle customer concerns, rather than just parroting company policies.

Your response here only reinforces the very issues I’ve called out: dismissiveness, lack of accountability, and a blatant disregard for real customer service. I will continue to share my experience so others are better informed before doing business with you.

Let me add: if your company was truly interested in finding a so-called “solution,” you would have listened from the beginning and done the right thing then, instead of hiding behind “policies”. Waiting until things escalate isn’t customer service, it’s damage control. Your actions, or lack thereof, speak volumes.

And just to set the record straight, I have emails from your regional manager begging me to change my review, accusing me of “bashing” the company. I made it very clear that I was simply sharing my experience and had no intention of changing it. If they’re so concerned about fixing things, feel free to have your “best” contact me. I’d be happy to show them how to actually prioritize customer satisfaction over being money-hungry.

As for your claim of having “thousands of satisfied customers,” I seriously doubt that. I’ve come to find plenty of similar complaints from others about your practices. Businesses like yours aren’t needed, and the more people know about these...

"I recently had the pleasure of purchasing a new mattress from Sleep City, and I must say, the entire experience exceeded my expectations. From the moment I stepped into the store, I was greeted with a warm and inviting atmosphere. The staff was incredibly knowledgeable and attentive, particularly Mr. Reggie Smith, who went above and beyond to assist me in finding the perfect mattress.

Reggie's expertise and genuine care for his customers truly set him apart. He patiently listened to my needs and concerns, taking the time to understand my sleep preferences and any physical considerations I had. Unlike other salespeople who push for the most expensive options, Reggie focused on finding the mattress that would provide the best support and comfort for me, regardless of price. He thoroughly explained the features and benefits of various mattresses, answering all my questions with clarity and honesty.

Thanks to Reggie's guidance, I found the ideal mattress that has significantly improved my sleep quality. The entire process, from selection to delivery, was seamless and stress-free. I highly recommend Sleep City to anyone in the market for a new mattress, and I cannot praise Mr. Reggie Smith enough for his exceptional service and dedication to customer satisfaction. If you're looking for a knowledgeable, trustworthy, and genuinely helpful salesperson, be sure to ask for Reggie – you won't be...

Reggie!! Reggie!! Reggie!! While the NYY's aren't our favorite team (Go Dodgers!) Reggie played along. We arrived in Longview with no furniture, so a new bed was at the top of the list. After visiting a couple of competitors who followed us through the store as if we were thieves, asked us inappropriate personal questions and hounded us until we finally just left the store (obviously desperate for a sale), we stopped by Sleep City and met Reggie. He was courteous, kind, very personable and allowed us to shop and then WE asked the opening questions. Reggie then asked professional, pertinent, probing questions. He knew his product. As we left the store to consider our options, Reggie gave us a kind farewell. We visited 2 other stores. All of them were somewhat in the same price range. We came back and made our purchase for 1 main reason: Reggie, plain and simple. He made it easy on us. Reggie under promised and over delivered. A valuable employee. Thanks Reggie, Bill,...