Sleep Masters & Furniture Now — Hotel in Longview

I purchased a leather couch and a leather recliner by Ashley /Signature Design from Sleepmaster in Longview Texas. I have been very happy with the comfort and design of the furniture however after only 1 year and 5 months the finish on the leather recliner is coming off where my head rest on the recliner. I now have an ugly spot on my chair that I have no way to fix and the warranty was only for one year. Of course after reading reviews I see that Ashley never helps any one in any way and I sat on the phone till my ear was numb waiting and listening to that stupid music. No!, they never answered the phone. Of course. Sleepmaster will not help. I looked at over 120 reviews and out of all those only five were above a one star rating. That is only four with a two star and one very recent with a 5 star all the rest were only one star. All Sleepmaster did was to refer me to Ashley. My complaint with Sleepmaster is with all the bad reviews about Ashley furniture, you know that Sleepmaster knows darn well that Ashley does not even try to help with customer problems and because they carry and sale and tell you that the furniture is top quality they must know better. I have never had a finish on even cheap...

my experience with them wasn’t either good nor bad I was advised that I wasn’t going to be able to get my bed that day because they had to break down which really looked as if it didn’t require much work there was no workers available that day to break down my bed so I could of took it home that day I was advised of them having several delivers that day they wasn’t sure if I can get my bed down and was told to come back the following day when I entered into the place I wasn’t greeted immediately as others were and I was kind of treated as if they see me as someone who couldn’t afford what was In there when I went to get some help there was lady helping someone else and she just looked at me asked me if I needed anything and I advised I will wait it looks as if you are busy and a guy comes back looks at me and sit down and then line 10 mins later ask me if I need help when he saw me just standing there and offered to help then so I went In hopes of getting something that day but since I had no choice but to wait til the next day to recieve my item is the reason...

Bought a couch set from this store and waited two weeks for delivery of brand new sofas instead of floor models. Not a big problem in my eyes then when the couches were delivered one of the couch was taped shut but the loveseat clearly had never been opened. After delivery guys left I sat on the sofa and it made all sorts of noises and I then noticed stains all over it from it clearly being a floor model. After multiple calls to the longview store and many allegations of me bring a liar and promises that they were both brand new we decided to call the Tyler store where the owner works and one of the employees told us we were right that it was a floor model. Now we must wait to hear back from the owner because apparently he is the one who does the owners. Waiting to see how this turns out. Honestly the worst experience I have ever had buying furniture. Horrible customer service and Rick, our salesman, is an incompetent liar. I would never refer...