Spirit Halloween — Local services in Longview

I have unfortunately had to visit the Longview store twice this month and both experiences were TERRIBLE. The teenagers working there have obviously had zero customer service training. Both times there were verbal altercations between employees and customers (tonight the employee was supposedly the manager and yelled that the customer was “embarrassing themselves”). Both times the cashiers took forever to finish the checkout because they were having conversations with other employees and having a very difficult time counting out change to me. I would recommend going absolutely anywhere else if possible. It’s a good thing they're only open one month of the year, the company would honestly not survive being open...

Super disappointed this year, I went in to buy a few items and forgot until after I was rung up (hadn't even been given my receipt) that I had a coupon I asked if we could do a quick price adjustment so I could use the coupon and was told that they stopped doing returns on the 18th I wasn't looking to return just to be able to use my coupon, both the cashier and manager said they couldn't/wouldn't do it for me. I wouldn't shop here again, I hadn't even left the store and they wouldn't do anything to...

Staff was very nice, but there are no changing rooms. I was told to bring it back if it doesn't fit. I live in castle rock, so now I have to make a whole trip to longview to exchange a costume that didn't fit right. I'm hoping that the next size down will fit, but if it doesn't then I guess I'll have to come back and do it all again. Very frustrating for a store selling $50+ costumes not to allow you to try...