American Airlines — Local services in Los Angeles

I recently had a highly unsatisfactory experience with American Airlines that has left me thoroughly disappointed and frustrated. I feel compelled to share my experience and caution potential passengers about the subpar service provided by this airline.

My grievance stems from the gross mismanagement and lack of transparency during my recent flight with American Airlines. Despite my ticket clearly stating Gate 52G, there was no mention of the passengers having to take a bus from the gate to the airplane. This lack of information caused unnecessary confusion and inconvenience.

To my dismay, upon reaching Gate 52G, I found out that the bus had already departed without any notification or announcement. The airline staff informed me that there were no additional buses available for the next 20 minutes, leaving me with a mere one minute left before the boarding process was set to commence. The entire situation was incredibly stressful and disrespectful of passengers' time and well-being.

American Airlines' failure to communicate these crucial details and their inability to provide a timely solution only exacerbated the situation further. Being told to wait and keep my fingers crossed for the next bus while risking the possibility of missing my flight was unacceptable and unprofessional.

This experience has left a lasting negative impression on me, and as a result, I vow never to fly with American Airlines again. The lack of transparency, poor communication, and indifferent attitude towards passenger satisfaction have convinced me that this airline does not prioritize the comfort and convenience of its customers.

I strongly advise potential passengers to reconsider choosing American Airlines for their travel needs. The neglectful approach towards providing adequate information and addressing passengers' concerns is indicative of the overall subpar service provided by this airline.

In conclusion, my experience with American Airlines was exceptionally disappointing and caused unnecessary stress and inconvenience. I hope that this review serves as a cautionary tale and encourages the airline to take steps to improve their customer service and communication practices.

Note: This review reflects my personal experience and may not necessarily represent the overall quality of service provided by...

Dear American Airlines,

I'm hoping to lasso your attention for just a second and direct it toward one of your flight attendants. I remember her name to be Robyn. She has freckles and majestic red hair. I overheard her mention a husband. Ring a bell?

I hope so, because, well, you hired a good one. What a fantastic, beautiful firework of a woman, this Robyn. Not only did she do what was required of her, and do it well, she also went beyond her duties to engage with people in the most endearing ways.

You should know that I hate flying. Turbulence, to me, is a form of torture. And every time I board a plane, I find myself looking around, wondering if these are the people I get to die with.

And I don't even like people that much. So the fact that I've written you a letter about a flying experience (something l've never done) is a testament to the red-headed STAR you hired to work the aisle in your planes. What a winning woman! She bounced so joyously down the aisle, people were literally forced into happiness-perhaps by way of osmosis or something. She told jokes. She comforted people. And, above all else, she just seemed so happy to be alive. I mean, her whole thing was just contagious in the best way. My God—a dose of her was like getting a B12 shot at 30,000 feet.

I hope you can get this letter to her. It was flight #1089 on January 10th, flying from Bridgetown to Miami. Can you track her down? E-mail it to her, fax it to her, skywrite it to her, sing it to her over the phone, tweet it to her, whatever. I hope this woman's spirit will never be broken. That would be a shame. A woman like her must be celebrated. We should all #BeMoreLikeRobyn.

If you find her, tell her that two AA passengers (my girlfriend was traveling with me) will never forget her and that we talk about her...

Flying with American Airlines was one of the most stressful and disappointing travel experiences I’ve ever had.

On our outbound flight from Buenos Aires to Los Angeles (via Miami), we arrived at the airport four hours early—thankfully, because we were told our flight had been delayed to the next day.

After a tense wait, we were rerouted through New York with a much longer layover. We had paid for Premium Economy and carefully selected seats just for the two of us—yet we were placed in the middle of a four-person row. To make matters worse, both of us are celiac and had pre-selected gluten-free meals, which were no longer available due to the flight change. We traveled hungry and exhausted.

On the return flight from Los Angeles, the nightmare continued. The flight was again delayed, our surfboard was nearly denied over five inches of size difference despite our willingness to pay extra, and we were treated with shocking rudeness by ground staff (Leslie, Sharleene, and Frank). We were told to fly with another airline—by their own team! After nearly two hours of stress, crying, and escalation, a very polite manager (Luis) intervened and allowed the board.

Then came the panic of possibly missing our connecting flight in Miami, with customer service offering no solution and telling us the issue was “American’s fault, but you’ll have to run.”

We made the flight only because it, too, was delayed—and again, our gluten-free meals were missing.

This airline caused us emotional distress, hunger, and logistical chaos on both ends of our trip. I would never fly American again unless they take full responsibility and provide proper...