Homeboy Cafe — Restaurant in Los Angeles

$11 for a croissant sandwich that tasted like it was probably microwaved. Homeboy Bakeries is not what it used to be. Also why the giant paper bag? So much waste! Use a smaller bag (or no bag) and give the customer a napkin at least.

The only good thing I see is that they financially invest in "employee wellness"--or more precisely: they don't, but the customer is charged for it. Funds for employee wellness should come directly from the employer. Just change your communications: say that you're taking a % from your profits rather than charging the customer. The food is clearly overpriced (the cost cutting is notable in the bad quality of your microwaved-like sandwiches). Figure it out with your accountants and communications team. If you're going to charge your customer then you owe it to them to show the results of your employee wellness program in an impact report or at least some display sign or poster at the register/point of purchase.

I can't confirm that the "wellness" program is doing anything because the staff seemed so depressed and tired (I doubt your wellness program is...

Arrived with plenty of time to enjoy a relaxing breakfast, so I thought I try this place out. Server was very friendly, coffee was decent, and the decor stylish. Ordered a honey biscuit with fried chicken with hot sauce and rosemary tots. A breakfast plate arrived, so I sent it back and asked for my original order. What I got was very disappointing: plain, cold, and broken tots that made Ore-Ida look gourmet, sitting in a pool of oil, not a speck of rosemary in sight. Biscuit was cold and… moist? Chicken was tepid, though crunchy. Not a lick of honey but a splash of hot sauce, accompanied by a ramekin of hot sauce. They have a lot of work to do with the breakfast time kitchen shift. Manager received my feedback graciously but did not offer to comp my meal. I paid too much for that lousy meal and did not appreciate the sneaky, automatically added 18% gratuity with the deceptive pre-total question, “Would you like to add a tip?” You better do...

Sandwich was basic. But more importantly their ordering process isn't a normal one. It's half done by a cashier and half by the customer. The problem with this is when I witnessed this african American cashier being extremely impatient and rude in her tone with this elderly couple who was simply trying to follow her orders and figure it all out. It was almost heartbreaking to watch her get that visibly impatient and irritated simply because these older customers were struggling a bit with this convoluded ordering process. This was not okay and not right. Of course she understands the system as she works there. But have some understanding and compassion for people new to your business and new to ordering this way. They tried their best. If it's irritating then they need to go with a simpler one step ordering process. Not get upset with well meaning customers. Not good service at all from...