Crowns LAX — Local services in Los Angeles

Came here with my mom for dinner before our 5 hr flight. This was the only source of food in the entire upstairs terminal for American Airlines so we had no other choice but to sit here. First off, our waitress Sherry was a doll, great waitress, great energy. However, the rest of our experience at this restaurant was utterly horrible. Respectfully, they need a new chef or the chef needs to put care into the meals. We ordered the Cali flatbread which has bbq tri tip, arugula, and pickled onions. The pizza was barely cooked, the bbq sauce you couldn’t even taste, the arugula was wilted and looked old, and the pickled onions had zero flavor. Thank God we also ordered a buratta salad which was the only good thing at this place other than our waitress, but even then the bread it came with wasn’t even toasted. Not to mention the music playlist needs some serious help. They played rap/hip hop from the 90s which felt like we were in a weho bar. Just very strange and off putting for any kind of meal experience. The prices were outrageous for the quality you actually get and should be reviewed and reduced 💯. Furthermore when you’re the only restaurant offered at a terminal for people there needs to be a much more extended menu, at least offer a burger or a steak, something with substance. The music should be something of the 2000-2010’s even top 40 would’ve sufficed. John Mayer, One Republic, Coldplay, even Goo Goo Dolls, but not Snoop Dog and Lil Wayne.

I never leave reviews but this was outrageous and I hope for the good of all, that these comments can help make this place up to standards of a restaurant, especially being the only option for people to get a bite before a long flight where they miss...

Poor service, especially given the prices. We were greeted rather by a rather lack luster hostess who did sat us right away. She grunted that a server would be right with us and disappeared. Then we waited for over almost 10 minutes without any servers helping us. That might seem like a short period of time, but most restaurants require servers to touch base with guests within 30sec-2min of being seated. Additionally the restaurant is extremely open and we were sitting right in front of where the servers come out of the boh and enter their orders. Several tables were seated and served after we sat down. Servers would walk by, look at us, and then look away and keep walking. Eventually we had enough and had to just get up so we could get something to eat before our flight had to take off. As we gathered our bags and stood up, not a single server tried to approach to ask if we needed anything or rectify the situation. With everything being low tables here, us standing was very noticeable, but still not a word, even with servers watching us stand. We walked out because we had zero interactions from any staff aside from being seated, and were met with absolutely zero concern as we left. Don’t eat here. Prices for this quality of service...

It was absolutely the BEST lobster roll I've ever had. The chips were a great side, adding a little salt and crunch to the perfect sandwich. Yes, it was the most expensive item on the menu, but for once, I was not disappointed, wishing I had chosen something else. The downside (loss of one star) was a lack of acknowledgement that I was waiting to be seated in a line that was steadily growing. Not even ONE glance from an employee for a full ten minutes. Tables were emptying, and no one was bussing. Once seated, I had friendly service. But my joy was limited because I had spent too much time waiting for lunch rather than enjoying it. A caution to those in this terminal (Gates 46-49). There is only one restaurant, which does have a to-go window, one sundries shop (the line was 20 people long before my flight), and one set of restrooms. It's an isolated area, so you may want to pick up incidentals (snacks, drinks, etc.) on your way to this area of the airport. If you have extra time, do plan to enjoy the...