Brown Derby Plaza — Local services in Los Angeles

Terrible experience with the parking services here. I parked here to eat at the boiling crab, which the valet driver asked twice if I was on the waiting list. In which both times I responded Yes I am. Then he proceeded to say that I pay when I come back with the stamp. All is fine up until here. I come back with a takeout from boiling crab. And got my ticket stamped, the person, I assumed was the manager, demanded that I show him the receipt. I said you guys did not ask for a receipt, only asked for a stamp. He then lied to my face saying that he was the one that parked my car and said I needed a receipt. Then the actual valet driver that parked my car came up, and I confronted him, in which he lies to my face that he told me I needed a receipt. I said I can go upstairs and get a receipt, he said not acceptable, pay $20. A piece of joke, I escalated the situation and he then said if you paid, then you should have credit card receipt. Thats called a credit card statement not a receipt. Hire more english speaking workers and stop hiring unprofessional idiots. Employees are trained to lie and to suck as much money as possible from customers....

I had a very unpleasant experience with the parking service at Brown Derby Plaza during lunchtime yesterday. The parking gate was open, so we assumed parking wasn’t being monitored since it wasn’t peak time. When it came time to leave, we were confronted by a parking attendant named Dorian (if that’s even his real name), who aggressively demanded we pay $20.

The issue wasn’t the money, but Dorian’s behavior. He was rude, cussed at us, and even accused us of lying. He, along with another individual named Jorge, acted like they owned the parking company. After calling the number posted for the parking company, I found out that neither of them was the owner. The actual owner reviewed the security footage and verified my restaurant receipt, he told us he would have just let us go.

However, despite this, Dorian refused to let us leave without paying the $20. It felt malicious, like he was intentionally trying to extort money from us.

I advise future visitors to be extremely cautious when dealing with the parking service here. I hope the management takes steps to prevent others from going through the...

Had the worst experience with the parking and paying with a validated ticket.

I had eaten at the plaza with sum friends and got a validation for the parking ticket. As I was paying for the ticket which was initially agreed as $5, another security worker came and harassed me and demanded the ticket is $20. I refused and he aggressively told me to show my receipt and demanded I showed him on my phone which I was not going to do at a random security guard who was being very rude and aggressive towards me.

My friends, who I ate dinner with, have paid for my meal and I had no receipt but I literally had a bag of leftovers of the food with the restaurants name on the bag and I showed the security guard but he refused to believe that I ate at the restaurant at the plaza. So I ended up having to pay the $20 as they literally would not believe the evidence in front of their eyes.

I honestly would have been fine to pay but with their aggressive and unprofessional attitude it really left a bad taste in my mouth.

I DO NOT RECOMMEND EVER COMING TO THE BROWN DERBY PARKING LOT. Just go for the...