Coalition for Humane Immigrant Rights — Local services in Los Angeles

I completed my DACA renewal with Chirla in 2018 and 2020. I decided to go back to them this year to remain consistent. After finally, getting in through their DACA renewal link, it took them 3 weeks to contact me. I finally completed my renewal on March 9th. I was told that if I applied for the fee assistance it would take 3 weeks to get approved and for my renewal to be mailed out. Since my permit expires in May I declined. The caseworker stated that my renewal would be mailed out in a week. 3 weeks passed by and I never received a confirmation from USCIS. I emailed Chirla and the casework multiple times asking for a status update. I never received a response. I called and left voice messages and never received a call back. After commenting on their Instagram page I finally received a response. I was informed this morning that my renewal was never mailed out but that it would be done today. Meaning that if I had not followed up over and over again I would still be in a limbo. I understand that Chirla is a non profit organization but that doesn’t mean they have to be unprofessional and play with people’s livelihoods. If you’re overwhelmed with cases then maybe consider pausing the renewal clinic and let people know so they can seek assistance somewhere else. I’ve been checking my mailbox everyday for the past two weeks hoping for a confirmation notice only to find out my packet was never mailed out. So guys if your renewal is expiring soon seek assistance somewhere else! I might be out of a job soon and hope this doesn’t happen to anyone else. I should have trusted myself more and filed on my own months ago. Giving them one star because they ignored my last email in which I ask why my renewal was delayed and if I was going to receive a...

Extremely rude employees. Every time I want to renew my work permit I try to use their services but I always end up going elsewhere. They always give out inaccurte information too. Feeding people lies about other office locations. Lying and saying their office is the ONLY place to get helped out at (not true) but once you visit their office they are completely unwilling to help. They also made me feel completely discriminated against and made me feel completely unappreciated by telling me that just by donating yearly to their foundation does not make me an “active” member. Their exact words: “No sirve de nada que pagues anualmente si no asistes a los eventos. Con solamente dando donaciones no te hace miembro activo.” And this all aside from having to wait out side their building hours before sunrise just go have them open their doors hours later only admitting the first 10-15 people and asking everyone to come back another day. Like hello people have jobs we can’t afford to come everyday of the week and take days off of work. Trust me people if you can, AVOID THIS PLACE AT ALL COSTS. There is other places you can go. Do you research. Other places where they are much more friendlier, helpful and REASONABLE with the people. (p.s. This review is solely on their employees’ customer service. This review does not reflect the lawyers capacity...

They make this place look amazing & helpful on the news but they are all rude!!! Giving it a 3 star because of the experience I had with one of the lawyers. I was requesting to get a advance parole about 2 years ago had my letter from the doctor my grandmother was being seen by & when the lawyer saw it she laughed at me & said that she’s here to win that she likes to take the win when she’s in front of boarder customs & that even they would laugh at my letter. She also told me that if I had $2,500 on the spot that she would have a letter for me & that I would get approved for the advance parole. I laughed & told her that I didn’t have that money she said ok you’re wasting my time I even feel sorry that we charged you $40 go back for a refund. I just laughed & walked away because I felt so hurt by her words. Can’t believe I went through that I’ve been to chirla multiple times to renew my daca but the one time I wanted help for an advance parole I felt so unwelcome. Last time before covid I was there to renew my daca & she still works there I hope & pray no one else goes through that. Thanks chirla for always helping me even tho...