Downtown LA Printer — Local services in Los Angeles

I placed an order for business cards in May. I experienced a few bumps in the road regarding when they were ready vs. when there were supposed to be ready. They weren't for a special event so there was no harm no foul in getting them a day or two late. The problem was that every time I called I got someone different.

The gentleman I placed the order with was very nice and helpful, but although I never heard from him again despite requests for a callback. Those I spoke with afterwards ranged from indifferent to horrible. That was UNTIL KATYA.

A top shop pro named KATYA took over, took ownership, and turned everything around. From that moment on, my experience was great. Real-time updates, satisfaction promised, and satisfaction delivered.

I just placed an order for more business cards, with some minor edits. I dealt directly with Katya, and second time around, I received her Royal brand of customer service. I just green-lighted the proof, and my cards will be ready in short order.

I was happy with the cards and received many compliments on them. But I was DELIGHTED with the five-star service my small order received from Katya. Owner, are you listening? Give customer service training responsibilities to KATYA . Then give her a raise commensurate with those additional duties, and in recognition of her...

I felt the need to comment after my horrible experience. I spoke to various people answering the 213 number about my order. They were fast to sent the invoice. After sending my image and charging me a next day turn around fee, I called to see the status on my order. They kept giving me various excuses all about employees leaving early, calling out. I was told they were going to send samples 3x and I never received any sample. After calling and complaining they said it was my image, it had a bad low resolution. I re sent my image and waited for a sample & it took them another full day! I am so frustrated with this company, it’s been 8 business days and nothing. The only did they offered was a refund for the next day turn around fee which I’m glad they did but still I wouldn’t recommend this printing company for flyers at all!!! No one should have to constantly call the company to remind them to do they’re...

This place is amazing! I highly recommend using Downtown LA Printer for all of your printing needs... i had looked at 8 different printing places before i found them. What a relief it was! The quality is absolutley beautiful and professional. They quoted me $400.00 LESS than the other place I was about to go with. The people are great to work with. I felt like they went out of their way to make sure everything went perfectly with my project. The graphic artist is awesome, the customer service is unparalleled, print quality is higher than anywhere else I could find, and their prices are amazing! You will be shocked at their pricing... I felt like I wanted to give them more money! I am excited to go back to them for my...