Equinox Miracle Mile — Local services in Los Angeles

My experience with pausing and then canceling my account was terrible. I moved out of the area and called to pause my account for at least 3 months. When I called, the woman I spoke with said she would email me a freeze form to sign. I never received it and was charged the full membership price. A few days later after I was billed, I called again and asked to be refunded and charged only the pause fee of $50, which they did with no problems. Unfortunately, they sent me a freeze form to pause my account for only 1 month instead of 3 (even though I spoke with someone over the phone twice to freeze for 3 months), and I received another charge of $275 in Dec. After I was charged, I asked to cancel my account and they said they were unable to refund me this time because I brought this up a few days after I was charged a full membership price. Had I known I was going to be charged $275 again I would have called them earlier before my billing period. Samm, the assistant general manager, had no problem refunding me last month, but this month they decided not to refund me despite that I reached out a few days after I was charged a full membership fee instead of a pause fee for the month of January. I was planning on becoming a member again later in the year when I moved back to LA, but my experience with the assistant general manager Samm has left me feeling unappreciated as a customer and I won’t...

I joined Equinox last week and have since become some what of a gym mouse. I used to practice yoga exclusively at Alo Yoga Studios but my favorite yoga teacher quit out of the blue! And it was never the same again. So I thought Equinox might be the next best thing. And it is! I walked in and Wendel Strong, the general manager was readily available to give me the tour. I already have a gym at home, but I was looking for something supplemental. I wanted more. And Equinox has it. Wendel signed me up and he was so friendly, so engaging. Thank you so much Wendel for your kindness, patience, dedication, passion and attentiveness to even the most mundane questions. The staff here are so friendly, from the cleaning crew, trainers like Josie, greeters and instructors It feels like walking to a group of friends each time and I love that feeling. The only issue is, I'm addicted to eucalyptus towels. My one and only complaint is the 1/2 ply toilet paper in the restroom stalls. Dear owner of this establishment, I dread using your bathroom and try to avoid as humanly possible. I would expect something like eucalyptus scented TP or like Equinox logo brand quilted ultra soft TP. But it is like literally the worst TP ..... I had to give an...

The workout floor is decent, the treadmills are the older outdated models but the space is a good size and the equipment plentiful. But the ladies locker room / bathroom is so gross. More often than not, there is urine on the toilet seats in the bathroom. Literally almost every time I have gone into a bathroom stall (except maybe 3-4 times), the toilet seat has had urine on it (obviously they have toilet seat covers but that's not the point!). There have also been multiple times I have gone to a bathroom stall and the toilet paper was out. This is all very confusing to me as there is ALWAYS a maintenance staff member present in the locker rooms, however they are usually wiping away water from around the sinks. I would rather have the bathroom stalls clean and stocked with toilet paper than wash my hands in a dry sink. Based on the rate I am paying and the seeming availability of the maintenance staff, I do not think that is too...