Harman International Inc. — Local services in Los Angeles

This is an extremely disappointing experience with Harman Customer Support regarding my JBL Reflect Aero earbuds. My left earbud isn't working, and despite multiple attempts, they refuse to provide a replacement or refund because I'm outside the US. They expect me to pay approximately $60 to ship the defective earbuds from Tbilisi, Georgia, to their US facility—a cost that's more than the earbuds themselves! It's completely unacceptable that a global company like Harman doesn't offer local drop-off points or a viable solution for international customers. I'm left with a faulty product...

Enjoyed a wonderful "behind the scenes" tour of Harmon International in Northridge. This is the primarily the R&D and engineering facility for JBL, HK, infinity, AKG, Levinson, Revel, B&W and other premier brands.

I'm a huge fan of vintage JBL horn-loaded alnico systems (think Hartsfield and Paragon) and I really enjoyed seeing the anechoic chambers, A-B testing stage and fully-equipped engineering workshops that reflect their commitment to developing these world class products. Even the automotive testing labs were incredible to see first hand. Enjoy the photos and the trip down...

I had a charge on my credit card from this company for something I did not purchase. I've been trying to get it taken care of through my credit card without any luck, so far. The item was delivered to Portland, OR, when I live in PA, and an email not even close to mine. Apparently the credit card company doesn't think it odd that the person who accepted it may have my name, but nothing else in...